Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

RACHEL GREEN

Asheville

Summary

Strong leadership and communication skills, adept at managing teams for high performance. Skilled in conflict resolution, time management, and strategic planning. Knowledgeable in development and research practices, eager to work closely with others to inspire positive action and beneficial decision-making for maximum achievement. Highly adaptable and reliable, known for fostering collaboration and driving results. Prepared to lead with integrity and flexibility, ensuring alignment with organizational goals.

Overview

8
8
years of professional experience

Work History

Team Supervisor

Red Oak Recovery
12.2023 - Current
  • Improved client recovery rates by implementing personalized care plans and providing consistent support
  • Facilitated strong relationships between our team and other departments leading to improved cross-functional collaboration.
  • Evaluated team member performance regularly, providing guidance for professional growth and development.
  • Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
  • Contributed to program success by maintaining accurate documentation, tracking progress, and reporting outcomes to relevant stakeholders
  • Developed therapeutic rapport with clients through empathetic listening and genuine interest in their experiences and perspectives
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Delivered individualized patient care by documenting observations, administering treatments, and evaluating patient needs.
  • Demonstrated leadership skills while managing multiple priorities during high-stress situations.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

Front Desk Associate/ Wellness Advisor

Massage Envy
03.2022 - 09.2024
  • Prepared daily shift close reports to accurately reflect transactions
  • Boosted client retention rates through consistent follow-ups, progress tracking, and goal setting assistance.
  • Updated and recorded client information to maintain accounts.
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Enforced policies and procedures to increase efficiency.

Lead Waitress/ Back of House Preparation

Abruzzo's Pizzeria
06.2017 - 01.2022
  • Maintained safety guidelines
  • Implemented upselling techniques to increase sales revenue without compromising guest satisfaction levels.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.

Education

Bachelor of Arts - Psychology, Health and Wellness Promotion

UNIVERSITY OF NORTH CAROLINA AT ASHEVILLE
Asheville, NC
12-2023

Skills

  • Ability to work independently and as part of a team
  • Meticulous Attention to Detail
  • Strong Organizational Skills
  • Customer Service Excellence
  • Effective Conflict Management
  • Skilled in Microsoft Office Applications
  • Task Management Proficiency
  • Effective Communication
  • Analytical Problem Solving
  • Strong Interpersonal Skills

Timeline

Team Supervisor

Red Oak Recovery
12.2023 - Current

Front Desk Associate/ Wellness Advisor

Massage Envy
03.2022 - 09.2024

Lead Waitress/ Back of House Preparation

Abruzzo's Pizzeria
06.2017 - 01.2022

Bachelor of Arts - Psychology, Health and Wellness Promotion

UNIVERSITY OF NORTH CAROLINA AT ASHEVILLE

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