Karen Mendoza
Rio Rancho,NM
Summary
Knowledgeable administrative and customer service professional well-versed in medical facility operations. Well-organized and resourceful with a positive and upbeat personality. Skiilled in handling high volumes of patients in fast-paced hospital settings. Bringing excellent communication skills and advanced understanding of admissions, scheduling and financial policies developed over 5 years of related experience. Accurate in data entry and diligent in documentation.
Overview
9
9
years of professional experience
Work History
Registration Representative II
CHRISTUS St Vincent Regional Medical Center
Santa Fe, NM
03.2017 - Current
- Determined appropriate appointment type and scheduled in system.
- Provided thorough information about admissions policies, financial requirements and check-in procedures.
- Verified insurance benefits, processed payments and issued receipts.
- Used epic to manage patient record database, maintaining information confidentiality in accordance with federal privacy laws
- Explained form wording to patients to help each understand information required.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Collected demographic and insurance information from patients.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Greeted visitors and initiated triage processes for patients to streamline patient flow.
- Kept high average of performance evaluations.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and other communications.
Member Service Representative
Guadalupe Credit Union
Santa Fe, NM
10.2015 - 02.2017
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Stocked supplies for customers and personal teller station.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Received loan and utility payments, sending funds to correct destinations.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Resolved problems, improved operations and provided exceptional service.
Retail Sales Associate
Ross Stores
Santa Fe, NM
05.2013 - 10.2015
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Supported efficient and timely replenishment of sales floor merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Worked with loss prevention in monitoring shopper behavior.
- Issued receipts and processed refunds, credits or exchanges.
- Used POS system to process sales, returns, online orders and gift card activations.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Answered questions about store policies and addressed customer concerns.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
Education
No Degree -
Santa Fe Community College
Santa Fe, NMGED -
Capital High School
Santa Fe, NM05.2013
Skills
- Organization and Time Management
- Bilingual
- Problem-solving
- Experience with Epic, Healthxnet, Paynav, His Portal, Cerner, Microsoft Products
- Can effectively communicate with team members from different departments within the hospital
Timeline
Registration Representative II
CHRISTUS St Vincent Regional Medical Center
03.2017 - Current
Member Service Representative
Guadalupe Credit Union
10.2015 - 02.2017
Retail Sales Associate
Ross Stores
05.2013 - 10.2015
No Degree -
Santa Fe Community College
GED -
Capital High School
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