Karen Mendoza
Rio Rancho,NM
Summary
Knowledgeable administrative and customer service professional well-versed in medical facility operations. Well-organized and resourceful with a positive and upbeat personality. Skiilled in handling high volumes of patients in fast-paced hospital settings. Bringing excellent communication skills and advanced understanding of admissions, scheduling and financial policies developed over 5 years of related experience. Accurate in data entry and diligent in documentation.
Overview
9
9
years of professional experience
Work History
Registration Representative II
CHRISTUS St Vincent Regional Medical Center
Santa Fe, NM
03.2017 - Current
- Determined appropriate appointment type and scheduled in system.
- Provided thorough information about admissions policies, financial requirements and check-in procedures.
- Verified insurance benefits, processed payments and issued receipts.
- Used epic to manage patient record database, maintaining information confidentiality in accordance with federal privacy laws
- Explained form wording to patients to help each understand information required.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Collected demographic and insurance information from patients.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Greeted visitors and initiated triage processes for patients to streamline patient flow.
- Kept high average of performance evaluations.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and other communications.
Member Service Representative
Guadalupe Credit Union
Santa Fe, NM
10.2015 - 02.2017
- Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Stocked supplies for customers and personal teller station.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Received loan and utility payments, sending funds to correct destinations.
- Executed wire transfers, stop payments and account transfers.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Resolved problems, improved operations and provided exceptional service.
Retail Sales Associate
Ross Stores
Santa Fe, NM
05.2013 - 10.2015
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Supported efficient and timely replenishment of sales floor merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Worked with loss prevention in monitoring shopper behavior.
- Issued receipts and processed refunds, credits or exchanges.
- Used POS system to process sales, returns, online orders and gift card activations.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Answered questions about store policies and addressed customer concerns.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
Education
No Degree -
Santa Fe Community College
Santa Fe, NMGED -
Capital High School
Santa Fe, NM05.2013
Skills
- Organization and Time Management
- Bilingual
- Problem-solving
- Experience with Epic, Healthxnet, Paynav, His Portal, Cerner, Microsoft Products
- Can effectively communicate with team members from different departments within the hospital
Timeline
Registration Representative II
CHRISTUS St Vincent Regional Medical Center
03.2017 - Current
Member Service Representative
Guadalupe Credit Union
10.2015 - 02.2017
Retail Sales Associate
Ross Stores
05.2013 - 10.2015
No Degree -
Santa Fe Community College
GED -
Capital High School
Similar Profiles
Chelsea RomeroChelsea Romero
Speech Language Pathologist (Outpatient Clinic) at Christus St Vincent Regional Medical CenterSpeech Language Pathologist (Outpatient Clinic) at Christus St Vincent Regional Medical Center
Joe P. Long, Pharm.D., RPh, BCCCPJoe P. Long, Pharm.D., RPh, BCCCP
Oncology Staff Pharmacist at CHRISTUS St. Vincent Regional Cancer CenterOncology Staff Pharmacist at CHRISTUS St. Vincent Regional Cancer Center
Lindsay RapeaLindsay Rapea
Epic Credentialed Trainer II at CHRISTUS St. VincentEpic Credentialed Trainer II at CHRISTUS St. Vincent