Terrianna Davis
Lawrenceville,Georgia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Dispatcher
Bawseladytransports
Duluth, GA
11.2021 - 03.2022
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Sent out drivers to assist 20 hourly callers based on locations, needs and worker availability.
- Increased area coverage by 100% through effective scheduling and detailed location monitoring.
- Analyzed project and vendor data and compiled information into presentations for internal purposes.
Customer Service Representative
Cady Studios
Lawrenceville, GA
05.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
Customer Service Representative
Publix
Duluth, GA
05.2018 - 09.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Duluth High School
Duluth, GA05.2020
Skills
- Resource Coordination
- Repair Scheduling
- Verbal and Written Communication
- Customer Service
- Data Entry
- Critical Thinking
- Proactive Self-Starter
- Time Management
- Troubleshooting Network Issues
Timeline
Dispatcher
Bawseladytransports
11.2021 - 03.2022
Customer Service Representative
Cady Studios
05.2021 - 11.2021
Customer Service Representative
Publix
05.2018 - 09.2020
High School Diploma -
Duluth High School
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