Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melvin Haun

White Lake,MI

Summary

At FedEx Express, I spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction, leveraging my expertise in data analytics and employee relations. My leadership resulted in streamlined processes, a culture of continuous improvement, and a motivated team, contributing to notable business successes and superior service delivery.

Operations professional with robust background in optimizing business processes and improving operational efficiency. Proven ability to lead teams to success and adapt to changing business needs. Known for strong analytical skills and effective communication.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Business Operations Lead

FedEx Express
02.2020 - Current
  • Coordinated resource allocation, ensuring the efficient use of human capital and minimizing labor costs.
  • Increased customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
  • Promoted a high-performance work environment by setting clear expectations and maintaining open communication channels between management and teams.
  • Implemented change management initiatives to promote a culture of continuous improvement within the organization.
  • Streamlined business operations by implementing effective process improvements and cost reduction strategies.
  • Enhanced team productivity by providing guidance, coaching, and performance evaluations for staff members.
  • Led data-driven decision making, analyzing key performance indicators to inform operational strategy adjustments.
  • Trained new hires, providing information, and insight into corporate policies and procedures.
  • Hired, mentored and trained 200+ staff on business procedures, policies, duties and customer care methods.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained database systems to track and analyze operational data.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Courier

FedEx Express
10.2012 - 02.2020
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Developed strong relationships with clients through dependable service that ensured repeat business.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Enhanced customer satisfaction by delivering packages promptly and accurately.

Operations Manager

FedEx Express
08.2008 - 10.2012
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Courier

FedEx Express
05.2000 - 08.2008
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
  • Developed strong relationships with clients through dependable service that ensured repeat business.

Education

Some College (No Degree) - General Studies

Charles Stewart Mott Community College
Flint, MI

Skills

  • Data analytics
  • Customer service
  • Employee relations and conflict resolution
  • Staff training
  • Defensive driving
  • Operational efficiency
  • Working independently

Certification

Smith System Defensive Driving Instructor certified.

Timeline

Business Operations Lead

FedEx Express
02.2020 - Current

Courier

FedEx Express
10.2012 - 02.2020

Operations Manager

FedEx Express
08.2008 - 10.2012

Courier

FedEx Express
05.2000 - 08.2008

Some College (No Degree) - General Studies

Charles Stewart Mott Community College

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Melvin Haun