Kimberly Hutchins
Wilmington,NC
Summary
Dedicated professional with a track record of enhancing student learning at Cape Fear Academy through effective classroom support and student safety measures. Excelled in financial roles at Financial Data Systems and SunTrust Bank, demonstrating exceptional customer service skills. Proven ability to improve processes and foster client trust, significantly contributing to organizational goals.
Goal-oriented teacher assistant offering support to students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
26
26
years of professional experience
Work History
Teacher's Assistant
Cape Fear Academy
08.2022 - Current
- Tutored students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Maintained safety and security by overseeing students in all environments.
- Copied, organized and distributed classroom assignments or other paperwork.
Controller
Financial Data Systems
03.2021 - 08.2022
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
Bank Teller
SunTrust Bank
07.2016 - 03.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Sold and cross-sold bank products to new and existing customers.
- Identified sales opportunities and referred customers to branch partners in financial services.
Head Teller
Central Carolina Bank
08.1998 - 12.2002
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
- Maintained strict confidentiality of bank records and client information.
Education
Cosmetology
Robeson Community College
Lumberton, NCElementary Education
East Carolina University
Greenville, NCSkills
- Activity implementation
- Student and parent relations
- Classroom support
- Multicultural awareness
- Classroom management
- Collaborative teamwork
- Relationship building
- Organization and prioritization
Timeline
Teacher's Assistant
Cape Fear Academy
08.2022 - Current
Controller
Financial Data Systems
03.2021 - 08.2022
Bank Teller
SunTrust Bank
07.2016 - 03.2021
Head Teller
Central Carolina Bank
08.1998 - 12.2002
Cosmetology
Robeson Community College
Elementary Education
East Carolina University
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