Regina J. Norman
Poinciana,FL
Summary
Engaged, motivated health worker who will skillfully meet your patient service needs by coordinating with team members to deliver excellent service to both internal and external customers. An excellent communicator and problem-solver who handles assigned tasks with professionalism, tact and empathy. Seeking to pivot from a retail environment to meaningful employment within a healthcare facility where the newly gained skills coupled with established expertise will provide reliable benefit to your organization while helping individuals experience safe, excellent, and caring health service.
Overview
17
17
years of professional experience
Work History
Lead Sales Manager
Ann Taylor Factory Store
07.2015 - 12.2019
- Directed and coordinated sales operations for PA store with sales volume estimated at 7.5 million yearly
- Supervised seasonal floor plans based upon deep understanding of product lines and merchandising
- Directed efficient customer service team to resolve issues and maintain customer loyalty
- Analyzed financial records and reports and met daily with management team & sales associates
- Monitored daily & weekly sales; conserved store profitability with effective loss-prevention strategies
- Oversaw accurate, efficient shipping & receiving of new products.
Assistant Department Manager
Macy's Department Store
08.2011 - 09.2013
- Monitored department sales; presented weekly product sales analysis to senior management
- Implemented compliance with outside vendors' Plan-O-Gram designs
- Directed implementation of new employees' sales training for department
- Oversaw employees' sales performance as departmental eyes' n ears
- Administered customer service problem-resolution actions pursuant to Macy's corporate policies.
Administrative Office Manager
Mettle Oxbridge, LLC
12.2002 - 10.2006
- Reported to President and CEO; hired all administrative support employees
- Generated accounts receivable, accounts payable, payroll and office expense budget computer reports
- Maintained office administrative procedures and practices pursuant to company manual.
Assistant Building Manager
World Financial Center (Tower One)
- Reported directly to VP Building Manager at world famous, major financial real estate complex
- Managed all Tenant-Care concerns for Fortune 100 Anchor Tenants residing in Tower One: Merrill Lynch; American Express; Fidelity Financial; Dow Jones; Time Warner; Lord & Taylor and Ann Taylor
Education
Montgomery County Healthcare Career Acceleration Program - undefined
PA CareerLink Montgomery County
Norristown, PA01.2022
CPR and First Aid Certification - undefined
Red Cross
03.2024
BS in Business Administration - undefined
Paine College
Augusta, GACoursework in Retail Merchandising - undefined
Fashion Institute of Technology
NY, NYSkills
- POSITIVE CUSTOMER SERVICE
- PROACTIVE, TACTFUL PROBLEM-SOLVER
- EFFECTIVE MULTI-TASKER
- EMPATHETIC CARE
- TRUSTWORTHY, HIPAA AWARE
- RED CROSS FIRST AID & CPR CERTIFICATION
- DEPENDABLE, COLLABORATIVE TEAM MEMBER
- LIFE-LONG LEARNER
- COMMUNITY VOLUNTEER
Websites
Timeline
Lead Sales Manager
Ann Taylor Factory Store
07.2015 - 12.2019
Assistant Department Manager
Macy's Department Store
08.2011 - 09.2013
Administrative Office Manager
Mettle Oxbridge, LLC
12.2002 - 10.2006
Assistant Building Manager
World Financial Center (Tower One)
Montgomery County Healthcare Career Acceleration Program - undefined
PA CareerLink Montgomery County
CPR and First Aid Certification - undefined
Red Cross
BS in Business Administration - undefined
Paine College
Coursework in Retail Merchandising - undefined
Fashion Institute of Technology
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