Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jessie Alibrando

Indian Trail,NC

Summary

Proven track record in enhancing customer relations and achieving sales targets, notably at Victoria Secret. Skilled in small business operations and adept at building meaningful relationships. Demonstrated ability to drive results through effective communication and strategic relationship building, leading to significant business growth and customer satisfaction. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

Work History

Etsy Shop Owner

Jess Weddings Etsy Shop
  • Utilized social media platforms to promote the shop and engage with potential customers, driving traffic back to the store.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing for materials and products.
  • Employed time-management techniques effectively prioritizing daily tasks required for managing an online retail business.
  • Established a loyal customer base through consistent high-quality products and exceptional customer service experiences.
  • Analyzed sales data to identify trends and adjust inventory offerings accordingly for maximizing revenue.
  • Participated in local craft fairs and events to broaden brand exposure and attract new customers to the online shop.
  • Continuously developed professional skills and knowledge within the online retail industry, staying current with emerging trends and platforms.
  • Implemented a customer feedback system to gather valuable insights for improving product offerings and overall shopping experiences.
  • Fulfilled orders accurately while maintaining attention-to-detail in packaging design elements which contributed positively towards branding efforts.
  • Expanded product offerings over time based on customer feedback, demonstrating adaptability and commitment to meeting client needs.
  • Managed inventory for a streamlined shopping experience, ensuring stock levels were consistently maintained.
  • Designed visually-appealing product photography that showcased items effectively, leading to increased interest from shoppers.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through proactive communication.
  • Increased Etsy shop sales by implementing effective marketing strategies and optimizing product listings.
  • Monitored competitor activity within the Etsy marketplace, keeping abreast of industry trends while identifying opportunities for differentiation.
  • Collaborated with other Etsy sellers to exchange ideas and best practices, contributing to overall business growth.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Researched and developed new products to meet customer demands.
  • Utilized various analytics tools to track customer behavior and optimize website layout.

Insurance Claims Adjuster

State Auto Insurance Company
  • Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
  • Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
  • Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
  • Conducted thorough property investigations to identify and classify damages for customer claims.
  • Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
  • Directed and coordinated various investigations conducted by field investigation team.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Collected recorded statement information from claimants and insureds to complete claims and legal files.
  • Followed up with insured individuals regarding premium and deductibles payments.
  • Negotiated total loss settlements.
  • Resolved disputed liability.
  • Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
  • Documented claims investigation information and uploaded claim documents to company database for efficient processing.
  • Maintained contact with claimants, insureds, and agents regarding claim status.
  • Identified suspicious losses and contacted manager for investigative assistance.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Reviewed new files to determine current status of injury claim and to develop plan of action.
  • Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Conducted day-to-day administrative tasks to maintain information files and process paperwork.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
  • Evaluated original investigation reports and documents to resolve secondary concerns.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Reviewed police reports, injury, and physical property damage to determine extent of liability.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Researched and analyzed policy contracts to verify proper payment of claims.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Prepared summaries of damage, payments, and policy coverage.
  • Documented all investigation activity and presented reports to management.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Verified insurance claims and determined fair amount for settlement.
  • Answered customer questions regarding deductibles.
  • Examined claims forms and other records to determine insurance coverage.
  • Substantiated legitimate claims and denied unjustified claims.
  • Maintained compliance with state regulations and company policies while handling a high volume of insurance claims.
  • Utilized advanced software tools to manage workload efficiently, prioritizing tasks based on urgency or complexity level.
  • Ensured accurate record-keeping within database systems for audit purposes and streamlined retrieval of pertinent information during claim reviews.
  • Streamlined claim filing processes by implementing an organized system for tracking and managing paperwork.
  • Coordinated with repair professionals to ensure quality workmanship and timely completion of repairs on insured properties.
  • Coordinated prompt payments to clients after successful settlement negotiations were reached.
  • Negotiated fair settlements for clients by effectively communicating with all parties involved in the claim process.
  • Enhanced team productivity by mentoring new adjusters in best practices and industry standards.
  • Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
  • Reduced claim processing time by efficiently investigating and evaluating insurance claims.
  • Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
  • Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.

Bill Collector

Alliance Data
  • Improved client relations by maintaining clear communication and regularly updating them on their account statuses.
  • Conducted detailed investigations to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
  • Maintained a high level of customer satisfaction through respectful interactions during challenging situations.
  • Assisted in training new team members on best practices for effective debt collection techniques and strategies.
  • Reduced overdue accounts by proactively contacting debtors and negotiating payment arrangements.
  • Educated customers about repayment options and financial management techniques, empowering them to take control of their debts.
  • Provided constructive feedback to peers, improving overall team performance and communication.
  • Ensured compliance with federal and state regulations, protecting company reputation and legal standing.
  • Negotiated settlements with debtors while maintaining professionalism and adherence to company policies.
  • Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
  • Utilized various skip tracing methods to locate elusive debtors, increasing overall collections success rate.
  • Built rapport with clients through empathetic communication, leading to increased success in payment negotiations.
  • Achieved consistent performance targets by diligently working assigned accounts and following up on outstanding debts.
  • Implemented personalized approaches for each debtor based on background information research, enhancing negotiation outcomes.
  • Collected on delinquent accounts to reduce overdue balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maintained consistently high success rate of collecting on overdue accounts.
  • Identified and contacted customers with overdue accounts to address payment status.
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Documented customer payment interactions and account statuses for future reference.
  • Responded to customer inquiries and provided detailed account information.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Processed debtor payments and updated accounts to reflect new balance.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

Sales Associate

Victoria Secret
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Education

Ohio State University
Columbus, OH

Skills

  • Small business operations
  • Negotiation Tactics
  • Relationship Building
  • Customer Relations
  • Highly motivated
  • Marketing
  • Sales Strategies
  • Product Sales

Affiliations

  • AIC

Timeline

Etsy Shop Owner

Jess Weddings Etsy Shop

Insurance Claims Adjuster

State Auto Insurance Company

Bill Collector

Alliance Data

Sales Associate

Victoria Secret

Ohio State University

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Jessie Alibrando