JENNIFER F. O’BRIEN
Tucson,AZ
Summary
Articulate self-starter with 20 years of combined accounting, management, supervisory and customer service experience. Able to motivate and lead teams to obtain goals and meet strict deadlines, while maintaining a high level of personable professionalism.
Overview
24
24
years of professional experience
Work History
Collection Specialist
Citibank
11.2020 - Current
- Delivering exceptional customer service on collection calls while maintaining a calm and professional demeanor.
- Negotiating payments with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Achieving performance goals on consistent basis.
- On Loan in 2021 for 3 months to Best Buy Credit
- On Loan in 2023 for 1 month to Mentor new hire class
- On Loan in 2023-2024 for 7 months Compliance Intervention Team
CASHIER/CUSTOMER SERVICE
Walmart
04.2014 - 04.2019
- Operated the customer service desk
- Operated the cash registers
- Handled any customer needs
- Managed all special projects as assigned
CONTRACTOR/CONSULTANT
04.2009 - 04.2014
- Consulted with clients interested in getting their homes ready for sale
- Performed minor home improvements, including simple drywall repair, paint and new lighting, tiling, building cabinetry, and installing crown molding, wainscot and other upgraded moldings
Senior Billing Analyst
Smurfit- Stone Container Corporation
10.2000 - 04.2009
- My greatest accomplishment while with Smurfit-Stone was analyzing and restructuring office procedures and overall processes
- This resulted in improvements to the following areas:
- Accuracy of information
- Improvement of inner office communication
- Speed of processes
- Improvement of customer service
- Minimization of accounting errors
- Significant reduction of employee overtime
- The restructure affected the sales team, customer service team, accounting team, direct supervisors in each department and upper management
- My responsibilities as, :
- All brokerage invoicing
- Export tax, port fees and freight accruals, as well as freight payables
- Daily sales and pricing audits to insure profitability
- Correspond with customer service and sales for accurate shipment entry
- Daily audits of budget and profitability reports
- Entering and updating purchase orders and sales orders for pricing and accuracy
- Support for all accounting functions, including AP, AR, reconciliation, freight, and monthly/quarterly/annual closings
- Monthly allocations of tonnage inventory for all plants and mills
- Project team leader
- Identify and solve productivity flow problems/weaknesses
- Handle all special accounting/audit projects as assigned by corporate management
- Sarbanes-Oxley certified
Education
Real Estate
Ivy Tech Community College of Indiana
Indianapolis, IN06.1990
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Billing and Collections
- Collections
- Credit and collections
- AS400
Timeline
Collection Specialist
Citibank
11.2020 - Current
CASHIER/CUSTOMER SERVICE
Walmart
04.2014 - 04.2019
CONTRACTOR/CONSULTANT
04.2009 - 04.2014
Senior Billing Analyst
Smurfit- Stone Container Corporation
10.2000 - 04.2009
Real Estate
Ivy Tech Community College of Indiana