Hi, I’m
Debra Kozel
Buckeye,Arizona
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
Certification
Work History
Ideal Image
Inside Sales Associate
Job overview
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Researched and identified possible new accounts for sales development.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Identified consumer interests and key market identifies for new accounts.
Beem Pizza LLC
Lead Bartender and Server
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
Jalovec Household
Private Nanny
Job overview
- Prepared healthy, age-appropriate snacks and meals.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Organized different types of activities to enhance physical and intellectual development.
- Assisted children with homework assignments and special projects across different subjects.
Rooms To Go
Sales Associate
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Presented professional image consistent with company's brand values.
Education
Metropolitan Community CollegeOmaha, NE
Wayne State CollegeWayne, NE
Westside High SchoolOmaha, NE
Skills
- Order Management
- Applicant Counseling
- Time Management
- Project Development
- Goals and Performance
- Inside and Outside Sales
- Promotional Campaigns
- Customer Service and Assistance
- Revenue Growth
- Data Entry
- Client Retention
- Analytical Thinking
Accomplishments
Medical Terminology 1, 2, and 3.
Professionalism in Allied Health
Medical Billing and Coding Essentials
Medical Terminology and the Human body fundamentals
Certification
CNPR - Pharmaceutical Sales Certification
Title 4- AZ license 6/2023-6/2026
Additional Skills
CRM software- Salesforce
POS- Toast
DocuSign
Microsoft Office
Timeline
Inside Sales Associate
Ideal Image
Lead Bartender and Server
Beem Pizza LLC
Private Nanny
Jalovec Household
Sales Associate
Rooms To Go