SYDERIA WATTS
Summary
Versatile and hardworking professional with 10 years of experience caring for diverse conditions. Committed to leveraging knowledge of industry equipment and technology to support diagnosis and treatment. Organized Patient Service Representative with years in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices, facilities and maintaining professionalism in stressful situations.
Professional with strong background in clinical care, skilled in patient assessment, treatment planning, and medical documentation. Known for effective collaboration with healthcare teams, ensuring optimal patient outcomes. Adept at adapting to changing healthcare needs, providing consistent, high-quality care. Reliable and results-driven, with focus on delivering patient-centric solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist PRN
Advent Health
10.2022 - Current
- Applied knowledge of medical terminology and insurance processes to support office administration productivity
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization
- Called patients to confirm scheduled appointments and obtain additional details
- Protected patients by observing strict HIPAA guidelines
- Entered insurance, demographics and health history into patient database
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Processed patient payments and scanned identification and insurance cards
- Compiled physical and digital documents, charts and reports
- Took messages from patients and promptly relayed to appropriate staff
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments
- Checked patients in and out for appointments and collected co-payments
- Placed ECGs for observing, monitoring and documenting cardiac arrhythmias
- Assisted patients with eating, bathing and grooming, supporting activities of daily living
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Answered patient assistance calls, assessed needs and offered qualified support
- Collected and transported specimens to prepare for lab testing
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
Behavior Technician PRN
AdventHealth
04.2022 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Monitored patient behaviors, identifying changes and communicating findings to medical staff.
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Supported therapeutic programs by organizing materials and preparing spaces for activities.
- Documented incidents and observations to provide comprehensive patient history.
Medical Assistant Volunteer
Advanced Preventive Medicine
11.2021 - 01.2024
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Reinforced patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
- Assisted medical professionals in administering treatments for enhanced patient outcomes.
- Collected vital signs and updated records.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
Patient Care Technician
Orlando Health
07.2022 - 04.2023
- Operated electronic health record systems to efficiently document patient information and manage care plans.
- Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
- Administered point-of-care testing devices to perform blood glucose checks and other diagnostic tests.
- Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
- Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Pharmacy Service Representative
CVS HEALTH
08.2019 - 07.2022
- Supported patient admissions, discharges and transfers to promote team productivity
- Organized and replenished unit supplies to maintain team readiness for expected demands
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Conducted venipuncture and other CT procedures
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Effectively communicate with vendors regarding inventory and back orders
- Process new and refill medication orders, verify insurance eligibility, prior authorization, requirements
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
- Obtained and relayed account information
Invoicing Specialist
Covent Bridge Group
07.2017 - 08.2019
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Used data entry skills to accurately document and input statements
- Managed invoicing and payment processing operations
- Prepared summaries of damage, payments and policy coverage
- Verified insurance claims and determined fair amount for settlement
- Carefully documented statements, observations and evidentiary materials
- Documented findings and prepared detailed reports
- Examined claims forms and other records to determine insurance coverage
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers
- Expedited payments by verifying accuracy and currency of vendor information
- Executed account updates and noted account information in company data systems
- Submitted claims to insurance companies
Education
High School Diploma -
Jean Ribault High School
Certified Medical Assistant
NPCE
02-2025
Licensed Practical Nurse Diploma - Nursing
SMTL School Of Faith And Nursing
05-2024
Skills
- Emotional and Social Support
- Patient Lifting
- Electronic Recordkeeping
- Caregiver Relations
- Observation Documentation
- Sterilizing Equipment Use
- Vital Signs Collection
- Post-Mortem Care
- Outpatient Care
- Medical Triage
- Patient Care and Monitoring
- Medical Terminology
- Clinical and Operational Judgement
- Customer Service
- Diagnostic Testing
- Blood and Tissue Collection
- Medical Records Management
- HIPAA Guidelines
- Phlebotomy
- ICD-9 Coding Experience
- Medical Billing Processing
- Data Entry
- Epic Systems
- Patient Care Assessments
- Vital signs documentation
- Infection control
- Medication administration
Certification
- CNA license
- Medtech certificate
- LPN diploma
- Phlebotomy license
- EKG Certificate
- Certified Medical Assistant
Timeline
Medical Receptionist PRN
Advent Health
10.2022 - Current
Patient Care Technician
Orlando Health
07.2022 - 04.2023
Behavior Technician PRN
AdventHealth
04.2022 - Current
Medical Assistant Volunteer
Advanced Preventive Medicine
11.2021 - 01.2024
Pharmacy Service Representative
CVS HEALTH
08.2019 - 07.2022
Invoicing Specialist
Covent Bridge Group
07.2017 - 08.2019
High School Diploma -
Jean Ribault High School
Certified Medical Assistant
NPCE
Licensed Practical Nurse Diploma - Nursing
SMTL School Of Faith And Nursing
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