Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Emma Criffield

Anderson,SC

Summary

Knowledgeable Team Trainer skilled at assisting employees with learning tasks, improving performance and increasing productivity. I am detail-oriented, as well as an organizer and problem-solver. I am personable and reliable, bringing 3 years of experience in overseeing food handling and customer service staff development. I am proficient in all up-front restaurant positions.

Overview

9
9
years of professional experience

Work History

Team Trainer

Chick-fil-A
Anderson, SC
06.2020 - Current
  • Provided guidance to team members on best practices in customer service.
  • Assessed progress of employees during training programs, providing feedback as needed.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Explained goals and expectations required of trainees.

Volunteer

Habitat For Humanity Of Anderson County
Anderson, SC
01.2020 - Current
  • During this volunteer work, I swept the floors, cleaned bathrooms, and priced small items.

Volunteer

Grace Church SC
Anderson, SC
01.2015 - Current
  • I worked with other volunteers in creating a positive work space for the children that we were serving.
  • We met every Sunday and worked through the lesson together, ensuring that the children would receive a positive experience.
  • I have also served in the nursery with babies as well as with toddlers.

Volunteer

AIM food pantry
Anderson, SC
06.2015 - 06.2016
  • While volunteering, I helped to sort through food.
  • I worked with other volunteers making food packages for those in need.

Education

Some College (No Degree) - Supply Chain Management

Anderson University
Anderson, SC

Skills

  • New Employee Training
  • Operations Expertise
  • Cross-Training Skills
  • Team Leadership and Supervision
  • Active Listening
  • Coaching and Mentoring
  • Team Leadership
  • Continuous Improvement
  • Delegating Work
  • Opening and Closing Processes
  • Customer Service
  • Opening and Closing Procedures
  • Product Knowledge
  • Employee Engagement
  • Safe Food Handling
  • Role Modeling
  • Food Safety
  • Restaurant Standards

Accomplishments

  • I received two rewards from my Chick-fil-A location for my efficiency and hard work to cultivate a positive environment around me.

Languages

Spanish
Limited

Timeline

Team Trainer

Chick-fil-A
06.2020 - Current

Volunteer

Habitat For Humanity Of Anderson County
01.2020 - Current

Volunteer

AIM food pantry
06.2015 - 06.2016

Volunteer

Grace Church SC
01.2015 - Current

Some College (No Degree) - Supply Chain Management

Anderson University

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Emma Criffield