Christine Mahnke
Gilbert
Summary
Professional with experience in delivering exceptional guest service in fast-paced environment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in providing courteous service, managing multiple tasks, and maintaining clean and organized workspace. Reliable and goal-oriented, ready to make positive impact and serve others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Kindergarten Teacher
American Leadership Academy
08.2024 - Current
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Collaborated with colleagues to share resources, brainstorm ideas, and problem-solve challenges faced in the classroom environment.
- Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
Case Manager
Virtue Recovery Center
02.2024 - 08.2024
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Lead Behavioral Health Technician
Virtue Recovery Center
03.2023 - 02.2024
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Applied de-escalation techniques to promote patient cooperation.
- Administered medications to relieve symptoms and monitor effects on clients.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Lead Behavioral Health Technician
Proper Paths LLC
04.2022 - 09.2022
- Performed client intake procedures according to internal standards for new admissions.
- Facilitated on-site activities, support groups and outings for clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Prepared and submitted daily reports to management.
- Charted on each patient daily.
- Counseled and mentored clients on substance use and life choices.
- Assisted and counseled 10 patients daily.
Group Facilitator
Alongside Ministries
09.2021 - 04.2022
- Volunteer. Worked with a diverse group of men and woman and facilitated different topics such as grief, anger, emotional gifts, and relapse prevention stages and strategies.
- Targeted Prison population.
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Maintained positive, comforting environment that felt safe and inviting to clients.
Preschool Teacher
Covenant Day Care
03.2020 - 04.2022
- Development and implementation of an inclusive curriculum that nurtures the children's curiosity and enthusiasm for learning ages 1-5.
- Utilization of multi-instructional approaches to develop language and vocabulary skills.
- Design of structured learning experiences combined with play activities for each developmental stage.
- Effective integration of health, safety and nutritional education into the overall curriculum.
- Applied structured teaching, behavior analysis, and relationship-based interventions for children on the spectrum.
Restaurant Hostess/Food Runner/Drink Runner
BJ's Restaurant & Brewhouse
06.2018 - 07.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Ensured accurate delivery of meals and drinks to designated locations.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided attentive service and proactively assessed guest needs.
- Monitored dining room and bar areas for signs of overcrowding.
Food Service Worker
In-N-Out Burger
07.2016 - 02.2017
- Reduced wait times for guests by swiftly entering orders into the POS system and monitoring progress to ensure prompt delivery.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Phoenix, AZ07.2026
Bachelors - Counseling, of Substance Abuse, Chemical Dependency
Grand Canyon University
Phoenix, AZ08.2022
Associate Teacher Certificate -
Saddleback College
Mission Viejo, CA05.2020
Skills
- Time Management
- Effective Communication
- Strong work ethic
- Cash handling
- Memory retention
- Menu memorization
- Organization
- Faculty Collaboration
- Health and safety
- Various POS system trainings
- Positive attitude
- Performance monitoring
- Health and safety compliance
- Case Management
- Client Advocacy
- Needs Assessment
- Care Coordination
- Progress Evaluations
Certification
- Level 1 , Fingerprint Clearance, Card
- CPR Certified.
- First Aid Certified.
- Med Tech Certified
- AED Certified
- Narcan Certified
Timeline
Kindergarten Teacher
American Leadership Academy
08.2024 - Current
Case Manager
Virtue Recovery Center
02.2024 - 08.2024
Lead Behavioral Health Technician
Virtue Recovery Center
03.2023 - 02.2024
Lead Behavioral Health Technician
Proper Paths LLC
04.2022 - 09.2022
Group Facilitator
Alongside Ministries
09.2021 - 04.2022
Preschool Teacher
Covenant Day Care
03.2020 - 04.2022
Restaurant Hostess/Food Runner/Drink Runner
BJ's Restaurant & Brewhouse
06.2018 - 07.2019
Food Service Worker
In-N-Out Burger
07.2016 - 02.2017
Master of Science - Clinical Mental Health Counseling
Grand Canyon University
Bachelors - Counseling, of Substance Abuse, Chemical Dependency
Grand Canyon University
Associate Teacher Certificate -
Saddleback College
- Level 1 , Fingerprint Clearance, Card
- CPR Certified.
- First Aid Certified.
- Med Tech Certified
- AED Certified
- Narcan Certified
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