VICTORIA WILLIAMS
Marion,NY
Summary
Dynamic and results-oriented HR professional with over a decade of experience in strategic human resource management, employee relations, and organizational development. Proven track record of driving initiatives that enhance employee satisfaction, streamline operations, and align HR practices with organizational goals. Licensed in New York State for Life, Accident, and Health Insurance, with SHRM-SCP certification anticipated on May 9, 2025.
Extensive expertise in leading teams, managing complex projects, and implementing HR strategies to promote engagement and organizational excellence. Specialized skills include policy development, process optimization, and HR analytics, ensuring data-driven decisions that achieve measurable outcomes.
Recognized for strong communication, organizational, and interpersonal skills, fostering collaborative relationships across all levels to deliver impactful results. Committed to compliance, best practices, and continuous improvement, with a focus on adapting to dynamic organizational needs. Poised to contribute leadership and expertise in a strategic HR role such as HR Manager or Director.
Overview
12
12
years of professional experience
Work History
HR Coordinator
FLACRA
10.2023 - Current
- Spearheaded the implementation of a new HRIS system, improving data accuracy and streamlining HR processes across the organization.
- Designed and launched a mentorship program to support leadership development and boost employee retention.
- Developed and executed HR strategies and initiatives that aligned with organizational business goals.
- Leveraged HR analytics to monitor key metrics, such as turnover rates and employee engagement, and provided actionable insights to senior leadership.
- Facilitated conflict resolution and knowledge transfer across teams, ensuring effective communication and collaboration.
- Reviewed and updated HR policies to ensure compliance with legal standards and alignment with organizational objectives.
- Established and optimized new HR department procedures, enhancing communication, efficiency, and compliance.
- Partnered with internal stakeholders to improve cross-departmental communication and operational efficiency.
- Oversaw employee onboarding, orientation, and exit processes to ensure seamless transitions and a positive employee experience.
- Administered benefits programs, managing new hire enrollments, updates, and annual open enrollment periods.
- Conducted regular reviews and updates of job descriptions to reflect changing business needs and responsibilities.
- Created and managed official HR documents, including offer letters, position changes, separations, and pay adjustments.
- Supported recruitment efforts by drafting job postings, screening applications, coordinating interviews, and preparing offer letters.
- Maintained and updated the human resources information system, ensuring accurate and organized employee records.
- Managed FMLA requests and ADA accommodations, ensuring compliance with federal regulations and supporting employee wellbeing.
- Collaborated with department heads to identify staffing needs and develop role-specific job descriptions.
- Assisted in payroll processing, ensuring accuracy in compensation and deductions for all employees.
- Addressed employee relations issues by conducting investigations and providing managers with actionable guidance for resolution.
- Served as a liaison between employees and management during organizational changes, offering support and fostering trust.
- Conducted background and reference checks to facilitate efficient hiring and onboarding processes.
- Enhanced training programs by reviewing existing materials, incorporating employee feedback, and collaborating with legal and compliance teams.
Supervisor
Rochester Regional Health System
01.2013 - 01.2024
- Managed inventory and quality control, significantly reducing costs through strategic ordering and vendor negotiations
- Supervised daily kitchen operations, ensuring compliance with health and safety standards
- Conducted performance appraisals and managed employee disciplinary actions
- Developed and implemented staff training programs, improving service quality and operational efficiency
- Handled payroll and scheduling for a large team, ensuring accurate and timely processing
- Coordinated catering services, developed menus, and managed client relationships
- Created and implemented a hospitality program, enhancing patient and guest experience
- Managed dietary office operations, including patient menu planning and dietary compliance
- Serve Safe Certified
Licensed producer
Gryska Agency
05.2022 - 03.2023
- For Life, Accident, and Health Insurance
- Expanded customer base through effective referral and cold calling strategies
- Processed insurance applications, payments, cancellations, and renewals
- Developed and maintained strong client relationships to ensure customer satisfaction
- Provided expert advice on insurance coverage options and risk management
- Conducted periodic policy reviews and customized plans to meet client needs
- Responded promptly to client inquiries and scheduled consultations.
Education
Bachelors - Human Resource Management
Empire State University
Saratoga Springs, NY12-2024
Skills
- Policy and Procedure Development
- Training and Development
- Recruitment & Onboarding
- Complex Problem‐Solving
- Strategic Planning
- Financial Management
- Proficient in Excel
- HR Information Systems (HRIS)
- Payroll and Benefits Administration
- Employee relations management
- Employment law
- HR metrics and analytics
Additional Information
- Licensed in New York State for Life, Accident, and Health Insurance Serve Safe Certified
Timeline
HR Coordinator
FLACRA
10.2023 - Current
Licensed producer
Gryska Agency
05.2022 - 03.2023
Supervisor
Rochester Regional Health System
01.2013 - 01.2024
Bachelors - Human Resource Management
Empire State University
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