Meredith S Niemi
Tulsa,OK
Summary
Accomplished professional with a proven track record in hospitality and education, notably at The Tulsa Club Hotel. Excelled in guest services and problem-solving, enhancing customer satisfaction and fostering repeat business. Skilled in both oral and written communications, adept at creating positive environments and managing operations efficiently. Demonstrated ability to improve client wellness and team performance through effective leadership and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
The Tulsa Club Hotel
02.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Substitute Teacher
Riverfield Country Day School
02.2023 - 01.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Store Manager
Lovisa Jewlery
01.2022 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Licensed Massage Therapist
Spa Reveil
08.2018 - 11.2021
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.
Education
Massage Therapy
Community Care College
Tulsa, OKAssociate of Arts - Sociology And Anthropology
Tulsa Community College
Tulsa, OKSkills
- Customer Service
- Guest Services
- Problem-solving skills
- Hospitality services
- Oral and written communications
Timeline
Front Desk Agent
The Tulsa Club Hotel
02.2024 - Current
Substitute Teacher
Riverfield Country Day School
02.2023 - 01.2024
Store Manager
Lovisa Jewlery
01.2022 - 01.2023
Licensed Massage Therapist
Spa Reveil
08.2018 - 11.2021
Massage Therapy
Community Care College
Associate of Arts - Sociology And Anthropology
Tulsa Community College
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