Summary
Overview
Work History
Skills
Timeline
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Amos Harvey Jr

Philadelphia,PA

Summary

Versatile Assistant General Manager with ten years of experience overseeing daily Retail/ Customer Experience operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.

Overview

11
11
years of professional experience

Work History

Assistant General Manager

Ethos
Philadelphia, United States
04.2021 - Current
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Enforced quality assurance protocols to deliver ideal customer experiences.

Store Manager

Vans
North Wales, PA
02.2019 - 04.2021
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Assistant Store Manager

Vans
Philadelphia, Pennsylvania
05.2018 - 01.2019
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Assistant Store Manager

Vans
Richmond, Virginia
03.2014 - 05.2018
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas every daily to identify and proactively resolve issues negatively impacting operations.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

Stock Supervisor

Vans
Norfolk, Virginia
12.2010 - 03.2014
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Set up displays of merchandise to market new products to customers.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.

Skills

  • Financial Statement Review
  • Records Organization and Management
  • Department Oversight
  • Business Leadership
  • Sales Tracking
  • Management Training
  • Administrative Management
  • Hiring and Onboarding
  • Corrective Actions
  • Program Optimization
  • Strategic Planning Skill
  • Training and Development Skills

Timeline

Assistant General Manager

Ethos
04.2021 - Current

Store Manager

Vans
02.2019 - 04.2021

Assistant Store Manager

Vans
05.2018 - 01.2019

Assistant Store Manager

Vans
03.2014 - 05.2018

Stock Supervisor

Vans
12.2010 - 03.2014

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Amos Harvey Jr