Cleaned counters, machines, utensils and seating areas daily, including maintaining espresso equipment and blenders.
Complied with standards for stocking and storing product.
Prioritized drink requests while managing interruptions.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Helped customers complete purchases and join reward programs.
Pleasantly interacted with customers during hectic periods to promote a positive environment.
Created wide variety of hot and cold drinks and smoothies in average shifts with consistently positive customer satisfaction.
Provided in-depth information to customers on beverage preparation, and listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Sophomore - N/A
Dixie High School
St. George, Utah
05.2024
Skills
Kitchen Safety Standards
Time Management and Prioritization
Special Orders and Dietary Restrictions
Stocking Supplies and Retail Products
Reliable and Responsible
Great Team Member Who Works Well With Others
Customer Service
Coffee and Smoothie Preparation, Including Espresso Machine Operation and Maintenance
Cleaning and Sanitizing
Objective
To gain employment where I can expand my experience and knowledge regarding food preparation and customer service.