Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Emily Gomez

Fitchburg,MA

Summary

Accomplished Management skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Piercing Pagoda Of Zale
Leominster, MA
11.2017 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Approved regular payroll submissions for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Director of Environmental Services

Health Care Service Group
Ayer, MA
11.2019 - 09.2021
  • Provided system and component design reducing negative impact on area environment.
  • Advised corporations and government agencies of procedures to follow in cleaning up contaminated sites to protect people and environment.
  • Advised corporations or government agencies of procedures to follow in cleaning up contaminated sites to protect people and environment.
  • Inspected municipal and industrial facilities for adherence to environmental regulations.
  • Performed environmental site assessments and provided remediation recommendations.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Used coordination and planning skills to achieve results according to schedule.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Developed and maintained courteous and effective working relationships.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Carried out day-day-day duties accurately and efficiently.
  • Served as subject matter expert (SME) on environmental regulations and policies.

Personal Care Assistant

Stavros Center For Independent Living
Fitchburg, MA
05.2012 - 10.2017
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Assisted with daily living activities, running errands and household chores.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Scheduled and accompanied clients to medical appointments.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Ran errands for patients, did shopping, and picked up other necessities.

Education

High School Diploma -

Fitchburg High Scool
Fitchburg
06.1997

Skills

  • Decision Making
  • Recruitment and Hiring
  • Supplier Monitoring
  • Verbal and Written Communication
  • Team Leadership
  • Staff Scheduling
  • Employee Motivation
  • Training Management
  • Customer Service Management
  • Money Handling
  • Focus and Follow-Through
  • Sales Tracking
  • Sales Coaching

Languages

Spanish
Native or Bilingual

Timeline

Director of Environmental Services

Health Care Service Group
11.2019 - 09.2021

Assistant Store Manager

Piercing Pagoda Of Zale
11.2017 - Current

Personal Care Assistant

Stavros Center For Independent Living
05.2012 - 10.2017

High School Diploma -

Fitchburg High Scool

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Emily Gomez