Brittany Johnson
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Aviation
HHS
11.2023 - Current
- Provide customer assistance for passengers in directing traffic flow for gates.
- Ensuring the safety of the passengers with seeking for any potential threats and providing information to our law enforcement.
- Answering questions and assisting our passengers with help in the Airport.
- Staying updated on changes and new security procedures.
PSA
Prospect Airline Services
03.2023 - 11.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Provided Wheelchair transportation for passengers in need of assistance.
- Managed safety for passengers in concourses within the airport.
Apple Card Fraud Specialist
Alorica
01.2022 - 01.2023
- Performed regular reviews of existing policies and procedures to ensure compliance with applicable laws and regulations
- Drafted reports summarizing findings from investigations into potential fraudulent activities
- Responded quickly to customer inquiries concerning suspected fraudulent activities
- Participated in ongoing education sessions related to anti-fraud measures
- Developed and implemented fraud prevention strategies to reduce fraudulent activity
- Reviewed credit card applications for signs of possible identity theft or other forms of fraud
- Ensured that all investigations were conducted according to established protocols and guidelines
- Maintained records of all reported incidents of suspected fraud
- Investigated claims made by customers regarding possible fraudulent charges or unauthorized use of their accounts.
Cosmetic Representative
HEB
09.2017 - 10.2021
- Responded quickly to meet customer needs and resolve problems
- Met deadlines while maintaining high-quality deliverables
- Managed and coordinated multiple projects while ensuring timely completion
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Experienced with social media and communications platforms
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated excellent customer service skills, providing clients with advice on skin care and makeup techniques.
Cashier
Food Lion
04.2016 - 07.2017
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Processed customer orders and ensured the accuracy of their purchases
- Greeted and informed customers of products, fostering positive store experiences
- Assisted with training and mentoring new team members
- Accurately processed customer payments using cash, credit cards, and checks
- Resolved and de-escalated issues to address customer concerns.
Retail Sales Associate
Charlotte Russe
01.2013 - 02.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School Diploma -
WIVA
Milwaukee, WI04.2018
Skills
- Productivity Standards
- Witness Interview Skills
- Customer Satisfaction
- Creative Solutions
- Dispute Resolution
- Communications Strategies
- Financial Documentation
- Verbal and Written Communication
- Outbound Calls
- Credit Card Fraud
- Customer Needs Assessments
- Fraud Investigations
- Active Listening Skills
- Fraud Prevention and Detection
- Trend Analysis
- Microsoft Word
- LexisNexis Accurint
- Reporting
Personal Information
Date of Birth: 07/06/1997
References
References available upon request
Timeline
Aviation
HHS
11.2023 - Current
PSA
Prospect Airline Services
03.2023 - 11.2023
Apple Card Fraud Specialist
Alorica
01.2022 - 01.2023
Cosmetic Representative
HEB
09.2017 - 10.2021
Cashier
Food Lion
04.2016 - 07.2017
Retail Sales Associate
Charlotte Russe
01.2013 - 02.2016
High School Diploma -
WIVA
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