Kathryn Touhey
Medford,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Furniture Sales Associate
Raymour & Flanigan Furniture And Mattress Store
02.2022 - Current
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Built strong relationships with clients, resulting in repeat business and loyal customer base.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Assisted customers in selecting perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Provided training and mentorship to new sales associates, sharing best practices and fostering collaborative team environment.
- Business to Business
- Sales over 1 million.
Director
Scope Education Services
09.2021 - 07.2023
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Ensured compliance with state education regulations, maintaining accurate records and submitting required reports in timely manner.
- Oversaw academic program evaluation, identifying areas for improvement and implementing necessary changes.
- Facilitated inclusive environment that welcomed diverse perspectives, allowing students and staff to thrive in multicultural learning community.
- Enhanced curriculum quality by collaborating with 3 teachers 2 and administrators in development of educational programs.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Scheduled educational activities for 46
- Facilitate faculty lectures and departmental events to drive mission and values of institution.
- Established partnerships with local organizations to create enriching extracurricular activities for students.
Supervisor
Lowes Home Improvement
06.2022 - 02.2023
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Demonstrated commitment to organization''s core values, leading by example and fostering culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Supervised 9 to 12 staff members.
Assistant Project Manager
Jaroff Designs
04.2019 - 03.2020
- Assisted in successful completion of multi-million projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Planned, monitored and analyzed project costs to meet financial goals.
- Managed subcontractor relationships effectively to ensure quality workmanship within deadlines and budgets.
- Developed and maintained project documentation for reliable records.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Assisted in change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Minimized disruptions during construction projects by closely coordinating site logistics such as materials delivery, equipment storage, and personnel access.
Jewelry Sales Associate
Macy's
10.2017 - 06.2019
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by 10%, providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained visually appealing and organized store, contributing to welcoming shopping environment.
- Exceeded personal sales targets regularly by 30%, employing upselling techniques and suggesting complementary accessories during transactions.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created display designs.
- Performed regular inventory audits to ensure the team met goals and there were no discrepancies in inventory.
Special Education Coordinator/Special Education Teacher
New York City Board Of Education
09.2009 - 06.2018
- Managed caseload of special education students, ensuring timely completion of required documentation and IEP meetings.
- Implemented research-based teaching methods specifically designed for students with disabilities, promoting increased engagement and comprehension across subjects.
- Facilitated IEP meetings by using family-centered, strength-based approach.
- Coordinated with outside state agencies to acquire services for special needs children.
- Coached and observed 8 to 12 teachers to improve teaching techniques.
- Collaborated with teachers to conduct behavioral assessments and intervention plans for 48 students.
- Supported general education teachers and administrators in implementing strategies to meet needs of students with IEPs.
- Interpreted and analyzed academic data to maintain student development and retention.
- Evaluated effectiveness of instructional programs by analyzing student data trends, leading to informed decisions about program modifications.
- Assisted general education teachers with adapting lesson plans to accommodate diverse learning needs within inclusive classrooms settings.
- Trained faculty members on best practices for accommodating diverse learners, fostering inclusive school culture.
- Provided ongoing support and guidance to teachers in implementation of evidence-based instructional strategies designed for special education students.
- Coordinated delivery of specialized services such as speech therapy, occupational therapy, and counseling for eligible students.
- Organized professional development workshops focused on special education topics, increasing staff knowledge and expertise in field.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
Arts and Entertainer Director
SASF
09.2010 - 06.2013
- Adapted event formats to meet evolving health guidelines during challenging times, ensuring safety without compromising on quality of entertainment offered.
- Organized performance stage schedules to facilitate event line-up.
- Guided maintenance and stage crew by delivering information to formulate event set-up.
- Supervised 15 volunteers and sponsors to verify attendance, service quality and adherence to rules and policies.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment and services.
- Cultivated partnerships with 10 local businesses to support sponsorship opportunities and drive community involvement in events.
- Researched and recommended musical, cultural and performing acts to meet entertainment objectives.
- Mentored junior staff members, fostering culture of continuous learning and professional growth.
- Created end of year show. Included all students in show.
- Designed all stage sets with student participation.
- Recruited volunteers to work with 75 students with voice control and choreography for dances.
- Operated within established budget to maximize expenditures.
- Increased student involvement in school, increased student's grades, and data showed decrease in difficult student's behavior, as well as increase self-esteem.
Education
Bachelor of Science - Education, Special Education
SUNY Old Westbury
Old Westbury, NY12.2008
Skills
- Computer Skills
- Interior design
- Sales Reporting
- Space Planning
- Social Media
- Strong Communication and Interpersonal Skills
- Positive Customer Engagement
- Collaborative Leadership
- Inclusion Strategies
- Autism spectrum understanding
- Parent-Teacher Communication
- Curriculum adaptation
- Staff Supervision
- Curriculum Planning
- Staff Development
- Presentation Skills
Certification
First aid certified
AED certified
CPR certified
Site Supervisor OSHA 60
Conflict and Negotiations
Timeline
Supervisor
Lowes Home Improvement
06.2022 - 02.2023
Furniture Sales Associate
Raymour & Flanigan Furniture And Mattress Store
02.2022 - Current
Director
Scope Education Services
09.2021 - 07.2023
Assistant Project Manager
Jaroff Designs
04.2019 - 03.2020
Jewelry Sales Associate
Macy's
10.2017 - 06.2019
Arts and Entertainer Director
SASF
09.2010 - 06.2013
Special Education Coordinator/Special Education Teacher
New York City Board Of Education
09.2009 - 06.2018
Bachelor of Science - Education, Special Education
SUNY Old Westbury
First aid certified
AED certified
CPR certified
Site Supervisor OSHA 60
Conflict and Negotiations
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