Katrina T. Mincey-Conner
Garland,TX
Summary
Bright, driven, and intuitively seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and willingness to take extra steps to ensure the highest quality and productivity standards. I am always striving to learn and grow.
Overview
14
14
years of professional experience
Work History
Physician Office Clinical Supervisor
Baylor Scott & White Gynecology Specialists
Garland , Texas
11.2009 - 11.2021
- Managed daily activities in a physician’s office to ensure efficient office operations. Communicated effectively with staff employing active listening and interpersonal skills.
- Communicated with various departments to coordinate services, resolve operational problems, and improve the quality of patient care by investigating and resolving patient complaints.
- On-board new physicians and physician assistants.
- Interviewed and trained new hires on office procedures.
- Submitted invoices to accounts payable, monitored cash collections, and coordinated accounts receivable management.
- Scheduling O.R time for the physician, Obtain patient face sheets from Insurance Verification to obtain necessary authorizations based on insurance types. Collected necessary and appropriate physician and practice fees associated with the procedure
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled multiple calls per day to address customer inquiries and concerns
Physician Office Representative
Baylor Scott & White, Family Medical Center
Garland , Texas
05.2008 - 11.2009
- Assist with patient registration by collecting and verifying insurance cards, photocopying appropriate documents, verifying patient demographics, and directing patients to the waiting area
- Accept payment for physician and clinic services according to established guidelines.
- Generate daily payment reports and verify cash drawer against the report
- Receive and direct patients and other visitors and respond to practice services and hours inquiries.
- Monitor third-party payments and troubleshoot issues via AR utility
- Managed multi-line phone system and pleasantly greeted patients.
Education
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
Hooksett, NH2025
CPC Preparation Course - Medical Billing Insurance Coding
United Educational Institute
Chula Vista, CA06.2006
Diploma -
Mar Vista High School
Imperial Beach, CA06.1998
Skills
- Verbal and Written Communication
- Time Management
- Data Analysis
- Proactive and Self-Motivated
- Precision and Accuracy
- Excellent administrative abilities
- Understanding of medical terms
- Proficient in Microsoft Office Site
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Strong Analytical and Problem Solving Skills
- Claims
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Physician Office Clinical Supervisor
Baylor Scott & White Gynecology Specialists
11.2009 - 11.2021
Physician Office Representative
Baylor Scott & White, Family Medical Center
05.2008 - 11.2009
Bachelor of Arts - Forensic Psychology
Southern New Hampshire University
CPC Preparation Course - Medical Billing Insurance Coding
United Educational Institute
Diploma -
Mar Vista High School
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