Kayla Winsky
Farmingdale
Summary
Versatile and results-oriented professional with a track record of excellence at Michael Napolitano and Nunzis. Expert in time management and customer service, demonstrated through proactive problem-solving and effective multitasking. Achieved significant improvements in client satisfaction and operational efficiency. Skilled in confidential information handling and project planning, ensuring seamless business operations.
Overview
6
6
years of professional experience
Work History
Personal Assistant
Michael Napolitano
01.2022 - 09.2024
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Displayed absolute discretion at handling confidential information.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Developed and implemented activities to improve clients' quality of life.
- Entrusted to handle confidential and sensitive situations in professional matter.
Server
Nunzis
08.2021 - 06.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Secretary
Freeport Garage Door
06.2018 - 08.2022
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
High School Diploma -
Plainedge High School
Massapequa, NY06-2018
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Strong Communication Skills
- Attention to Detail
- Time management expertise
- Advanced multitasking abilities
- Valid Driver's License
- Errands
- File and database management
- Travel Arrangements
- Project Planning
Timeline
Personal Assistant
Michael Napolitano
01.2022 - 09.2024
Server
Nunzis
08.2021 - 06.2024
Secretary
Freeport Garage Door
06.2018 - 08.2022
High School Diploma -
Plainedge High School
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