Jada Gilchrist
Columbia,SC
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
8
8
years of professional experience
Work History
Owner/Brand Manager
Preppy Paws Boutique
01.2023 - Current
- Founded and operate an online retail brand specializing in luxury pet apparel and accessories.
- Oversee vendor sourcing, inventory, pricing, and social-media and advertising campaigns.
- Built an engaged customer base and achieved consistent month-over-month sales growth.
- Negotiate with suppliers to improve profit margins and maintain product quality.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Independent Client Relations Specialist
Self-employeed
01.2020 - Current
- Manage a portfolio of private clients, maintaining a 90% + repeat - business rate through personalized service.
- Identify needs, propose tailored solutions, and close high - value transactions.
- Handle scheduling, billing, and client communication with complete professionalism and confidentiality.
- Develop marketing materials and digital content that attract and convert new customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed tailored strategies for individual clients, resulting in increased customer loyalty and retention.
Sales Representative
Progressive Insurance
01.2021 - 01.2023
- Delivered personalized insurance solutions to individual and business clients.
- Consistently met or exceeded monthly sales and retention goals.
- Built trust-based relationships through active listening and clear communication.
- Educated clients on coverage options and assisted with policy renewals and adjustments.
- Recognized for strong closing ratios and excellent customer satisfaction scores.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Associate
Bank of America
01.2018 - 01.2020
- Delivered exceptional customer support and promoted financial products to meet individual needs.
- Resolved services quickly and accurately while maintaining client satisfaction above branch average.
- Learned compliance, data - security, and professional communication standards used in corporate sales.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Education
Bachelor of Business Administration - Business Administration
Hampton University
Hampton, VA01.2020
Skills
- Customer Relationship Management
- Business-to-Business & Direct Sales
- Lead Generation & Prospecting
- Negotiation & Closing Techniques
- Upselling & Cross Selling
- Digital & Social Media Marketing
- Product Presentation & Merchandising
- Organization & Time Management
- Small business operations
- Relationship building
- Customer relations
- Client service
Timeline
Owner/Brand Manager
Preppy Paws Boutique
01.2023 - Current
Sales Representative
Progressive Insurance
01.2021 - 01.2023
Independent Client Relations Specialist
Self-employeed
01.2020 - Current
Customer Service Associate
Bank of America
01.2018 - 01.2020
Bachelor of Business Administration - Business Administration
Hampton University