Jasmine Brockman
Conway,AR
Summary
Highly trained Office Manager with a background in verifying insurance benefits, data entry, and many years of customer service experience. Goal-oriented and meticulous in completing assignments by offering dynamic organizational skills and attention to detail. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Excellent reputation for resolving problems and works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Office Manager/Dispatcher
The Youngest Legend Trucking LLC
Amite, LA
02.2019 - 03.2022
- Promoted from Receptionist to Office Manager In 6 months
- Achieved 98% customer satisfaction score based on customer feedback forms
- Answer and direct all calls
- Respond to incoming emails and voicemails
- Updated reports, managed accounts and generated reports for company database. Created spreadsheets for gas mileage, office bills, and truck maintenance
- Maintained computer and physical filing systems
- Negotiated contracts
- Optimized organizational systems for payment collections, deposits and record keeping
- Developed standard operating procedures for all administrative employees. Managed schedules
Customer Service Representative
TTEC
Morrilton, AR
07.2016 - 02.2019
- Advised members of benefits and coverage.
- Actively listened and offered detailed, research-based advice to effectively resolve member's issues or concerns
- Investigated and resolved billing and service discrepancies
- Informed members of billing, procedures, processed payments, and provided assistance with set up payment options
- Consistently exhibited patience when dealing with difficult situations; remained focused on solving problems to member's satisfaction
- Answered 100+ calls promptly to avoid on-hold wait time
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Updated account information to maintain customer records
- Recorded account information to open new customer accounts
Medical Receptionist
IMWell Health
Fort Smith, AR
07.2014 - 05.2016
- Helped patients complete necessary medical forms and documentation. Triaged
- Checked patient insurance, demographics, and health history to keep information current
- Operated multi-line high volume incoming and outgoing calls. Transcribed phone messages and relayed to appropriate personnel
- Coordinated with other doctors offices; taking detailed messages for physicians and nurses
- Created monthly callback spreadsheet for missed appointments and follow up appointments.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Coordinated patient scheduling, check-in, check-out and payments for billing
- Responded to correspondence from insurance companies to verify patient's coverage
- Organized paperwork such as charts and reports for office and patient needs
- Completed patient referrals to other medical specialists. Faxed referrals
- T bases:o
Waitress/Hostess
Cactus Jacks
Conway, AR
01.2012 - 10.2014
- Greeted customers, scheduled dining room reservations, arranged parties, special events, or specialservices for diners; received and recorded dining reservations
- Coordinated dining room activities and directed staff to provide fast and courteouscustomer service
- Communicated with kitchen staff, management, serving staff, and to ensure dining detailswere handled properly and customers concerns were promptly addressed
- Collected payments from customers
- Entered orders into computers for transmittal to kitchen staff
- Present menus, answer questions, and offer information on menu items, beverages, and specials.
Certified Nursing Assistant
Salem Nursing Home
Conway, AR
01.2014 - 07.2014
- Developed skills in listening, supporting and dealing with challenging behaviors
- Gained experience in risk assessment and management
- Helped residents complete prescribed therapy and exercise routine
- Removed safety hazards and report issues to management and/or family
- Documented patients' behaviors and reported abnormal tees or new symptoms to supervisor
- Achieved 100% targets of resident care plans
- Created and maintained a continuous fun environment for my patients
Education
Conway High School
2010
Skills
- Communications (10 years)
- Insurance Verification
- Medical Records
- Problem Solving
- Typing
- EMR Systems (1 year)
- Triage
- Medical Billing
- Communication skills
- Microsoft Office Products
- Knowledge of operating general office equipment such as computer, scanner, fax machine & multi line phone system
- Organization and Time Management
Timeline
Office Manager/Dispatcher
The Youngest Legend Trucking LLC
02.2019 - 03.2022
Customer Service Representative
TTEC
07.2016 - 02.2019
Medical Receptionist
IMWell Health
07.2014 - 05.2016
Certified Nursing Assistant
Salem Nursing Home
01.2014 - 07.2014
Waitress/Hostess
Cactus Jacks
01.2012 - 10.2014
Conway High School
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