Matthew Roy
Temecula,CA
Summary
Hardworking and passionate for Information Technology fields specific to Networking and Information Systems. I am very detail oriented, and thrive in fast paced, dynamically changing work environments. I have a proven track record leading and training personnel in Network Technologies, and strive to find efficiencies in existing system implementations. I have experience leading the development of specialized IT network system implementations designed to support dynamic and high-pressure operational environments, ensuring end users are equipped to handle diverse work loads effectively. My commitment to punctuality and task completion is unwavering, exemplified by my willingness to extend work hours or operate remotely to ensure timely delivery. Demonstrating proactive initiative, I consistently engage with superiors to present and implement viable solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network and Systems Technician
DT Professional Services
08.2024 - Current
- Headed the initiative to implement IT Service Management (ITSM) functionality into the organization in order to uphold standardized documentation, asset management, and change management processes for configuration items.
- Designed and implemented a custom-built ticketing system on Ubuntu Linux, serving as the lead architect for its development. Integrated DNS, web server, database management, and secure backup functionalities to house over 1,000 incident and service request tickets and 2,000 configuration item datasets within a robust and efficient ITSM system.
- Developed detailed project plans aligned with ITIL principles to deliver well-defined outcomes, streamlining deployment to production environments and enhancing overall organizational efficiency.
- Executed extensive configuration updates on Juniper network infrastructure, optimizing network security and improving data traffic efficiency across multiple microwave and fiber-optic transmission mediums.
Network Communication Systems Specialist
U.S Army
08.2020 - 08.2024
- Led multiple technology upgrade initiatives, driving the implementation of critical hardware and software enhancements to support the operational needs of a diverse workforce exceeding 3,000 users while optimizing IT service delivery and minimizing disruption to business operations.
- Operate as the primary network operations expert and assume responsibility for the enhancement, upkeep, and resolution of issues pertaining to more than thirty diverse satellite, radio, and network communication systems.
- Provide network-centric pace planning and training materials tailored to meet deadlines and provide deliverables for over a hundred individuals including direct supervisors, operations management, and project management.
- Configure, deploy, and maintain virtual and non-virtual routers, switches, and servers on the Cisco, Juniper, Broadcom, and Mercury Systems platforms
- Configure routing protocols, IPSec tunnels, VPNs, VLANs, and virtual machine interfaces to IEEE standards on Cisco and General Dynamics platforms.
- Serve as a communication security handler for sensitive items and encryption keys
IT Helpdesk Support
California Marketing Group
10.2016 - 06.2018
- Implemented configuration and networking of computer workstations for users within a dynamic call center work environment.
- Responded to computer-related network, hardware, and software helpdesk tickets promptly and effectively troubleshooted workstations as needed.
- Professionally performed repair, replacement, and installation of workstation and server hardware in accordance with company standards.
- Received, inputted, and formatted aggregated data from users for review processes within the company.
Education
Some College (No Degree) - Computer Science
Carlsbad Community College
Carlsbad, CA03-2020
High School Diploma -
San Diego Workforce Innovation High Scool
Lakeside, CA09-2018
High School Diploma -
Santana High School
San Diego, CA08-2015
Skills
- Ubuntu Linux, DNS, Web Server, Database Management, WindowsOS, Juniper Network Infrastructure, VMware ESXi Enterprise, VMware vSphere, LAN Encryption, Communication Security, Hyper-V, RAID Configuration, Provisioning, TCP/IP, DHCP, Routing, IPv4, Virtualization, ESS-3300 Gigabit Switch, Cisco Catalyst 9300 Series, Themis XR5 Servers, Cisco Command-line interface, Software Deployment, WAN & LAN virtual / non-virutal Cisco Routers, OSPF & OSPFV3 Routing Statements, VPN Tunneling, NHRP, RADIUS Network Protocol, 8021x Port-based Authentication, OSI Model, VLAN Configuration, Virtual Machine Configuration, PuTTy, TeraTerm, Windows PowerShell, Active Directory, TFTP, SSH, Cisco Unified Call Manager, Inline Network Encryptors, Palo Alto Firewalls, and Network Operation Managers
Certification
CompTia Security + SY0-701 | November 2024
Google Cloud Digital Leader Training Professional Google | May 2024
Google Data Analytics Professional Google | May 2024
Timeline
Network and Systems Technician
DT Professional Services
08.2024 - Current
Network Communication Systems Specialist
U.S Army
08.2020 - 08.2024
IT Helpdesk Support
California Marketing Group
10.2016 - 06.2018
Some College (No Degree) - Computer Science
Carlsbad Community College
High School Diploma -
San Diego Workforce Innovation High Scool
High School Diploma -
Santana High School
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