Marcus Lorenzana

- Lead shifts, enhance team efficiency, ensure high-quality service, resolve complications with customers, and boost sales.

- Coordinated daily operations and staff schedules, fostering teamwork and ensuring seamless service delivery.

- Provided mentorship to new employees, cultivating a positive work environment and promoting staff retention.

- Monitored inventory and adjusted stock levels, leading to optimized supply management and minimized waste.

- Resolved customer issues promptly, strengthening loyalty and boosting repeat business through exceptional service.

- Managed to-go orders, ensuring timely and accurate deliveries.

- Increased customer satisfaction through efficient service.

- Utilized strong communication skills to coordinate with kitchen staff.

- Coordinated with kitchen staff to ensure timely meal preparation, significantly reducing wait times for customers.

- Demonstrated strong teamwork by assisting colleagues during peak hours, fostering a collaborative work environment.

- Maintained the cleanliness and organization of kitchen stations.

- Collaboration with other team members streamlined food prep processes, enhancing kitchen efficiency and reducing order wait times.

- Executed precise cooking techniques to deliver high-quality dishes, resulting in elevated customer satisfaction and repeat business.

- Trained new kitchen staff on best practices, creating and ensuring a team-oriented environment while enhancing overall service quality.

- Maintained a positive attitude in high-pressure situations, contributing to a collaborative team dynamic and consistent service excellence.

- Greeted guests warmly, enhancing customer satisfaction and optimizing seating efficiency.

- Supported servers by promptly clearing tables, improving turnover rates and dining experience.

- Assisted in maintaining a clean environment, ensuring compliance with health and safety standards.

- Worked together with the team to manage peak hours effectively, reducing wait times and boosting service quality.