Sanjuana Jaramillo
Dickinson,TX
Summary
Organized Patient Service Representative with several years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
5
5
years of professional experience
Work History
Office Manager
LoanStar Title Loans
Dickinson, TX
06.2021 - Current
- Manage daily operation of office with 2 employees
- On average open 15 new loans and increase 5 existing loans per month
- Answer phone on multi-line system and make daily collection calls
- Responsible for paying vendors and managing all bank accounts
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production
Scheduling Specialist II
Baylor College of Medicine
Houston, TX
03.2020 - 06.2021
- Established rapport with callers to build loyalty and support retention goals.
- Provided detailed information about available services and requirements.
- Acted as first point of contact and set appointments for prospective clients.
- Scheduled patients for tests and consultations.
- Communicated patient concerns to clinical staff.
Patient Service Specialist
Community Health Network
Bacliff, TX
01.2019 - 03.2020
- Responded to patient inquiries both face to face and by phone.
- Input and updated patient demographics in EMR
- Verified various insurances and collected copays
- Facilitated communication between patients and various departments and staff.
- Organized patient records and database to facilitate information storage and retrieval.
Fulfillment Clerk
Lowes Home Improvment
Webster, TX
04.2018 - 12.2018
- Assisted customers with all of their shopping needs including selecting, picking and staging merchandise in a timely manner
- Minimized the order pull time from 15 minutes to 7 minutes
- Maintained a safe work environment by conducting daily safety reviews
- Facilitated entire shopping experience by being "personal shopper"
Customer Service Representative
American National Insurance Company
League City, TX
04.2016 - 08.2017
- Answered constant flow of customer calls with minimal wait times.
- Sent various forms as needed by customer via email, fax and phone
- Assisted agents with policyholder information
- Answered constant flow of customer calls with minimal wait times.
- Directed customers to correct departments as needed.
Education
Medical Billing And Coding
Remington College
04.2019
Skills
- Microsoft Office Suite
- Complex Problem Solving
- Schedule Coordination
- Motivational Leadership
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
LoanStar Title Loans
06.2021 - Current
Scheduling Specialist II
Baylor College of Medicine
03.2020 - 06.2021
Patient Service Specialist
Community Health Network
01.2019 - 03.2020
Fulfillment Clerk
Lowes Home Improvment
04.2018 - 12.2018
Customer Service Representative
American National Insurance Company
04.2016 - 08.2017
Medical Billing And Coding
Remington College
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