Summary
Overview
Work History
Skills
Work Availability
Work Preference
Timeline
24
Viviana Kelly

Viviana Kelly

Server
Temple,TX

Summary

Dynamic and dedicated professional with extensive experience at Backyard BBQ, excelling in food inspection and customer service. Proven ability to enhance dining experiences through effective communication and problem-solving skills, resulting in increased customer satisfaction and loyalty. Recognized for maintaining high standards in order delivery practices while fostering positive relationships with guests.

Overview

2
2
years of professional experience

Work History

Server

Backyard BBQ
07.2025 - Current
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.

Hostess Trainer

Backyard BBQ
09.2024 - Current
  • Monitored food inventory and supplies to prevent waste.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Supervised food presentation and plating to enhance visual appeal.
  • Set and oversaw weekly and special event menu plans.

Hostess

Backyard BBQ
08.2024 - Current
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Delivered pick-up and curbside orders to guests.
  • Advised customers about special offerings and menu items to help drive sales.
  • Completed daily side work and opening and closing duties without fail.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Provided patrons with estimated waiting times during peak service hours.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Opened and closed seating sections according to volume of guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Promoted business loyalty by fostering positive customer relationships.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Answered phone calls to take orders, give information and document reservations.

Head Food Runner

Backyard BBQ
06.2024 - Current
  • Greeted customers and provided outstanding customer service.
  • Engaged in suggestive selling and other sales techniques.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored dining room inventory and replenished as necessary.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Assisted wait staff with timely food delivery and guest requests.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Provided attentive service and proactively assessed guest needs.
  • Processed payments for orders and provided customers with change.
  • Arranged tables and chairs for special occasions and events.
  • Assisted customers with carry-out service.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Assisted with bussing tables and cleaning up spills.
  • Offered product samples, answered questions and helped customers find items.

Kitchen Helper

Backyard BBQ
04.2024 - 12.2024
  • Followed supervisor instructions to complete tasks on time.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Learned other teammates' work tasks to train as backup.
  • Managed time to juggle multiple tasks simultaneously with ease.

Food Runner

Backyard BBQ
04.2024 - Current
  • Greeted customers and provided outstanding customer service.
  • Engaged in suggestive selling and other sales techniques.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Monitored dining room inventory and replenished as necessary.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Assisted wait staff with timely food delivery and guest requests.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Provided attentive service and proactively assessed guest needs.
  • Processed payments for orders and provided customers with change.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Arranged tables and chairs for special occasions and events.
  • Assisted customers with carry-out service.
  • Greeted customers and provided menus upon arrival to dining room.
  • Established rapport with customers by providing friendly and attentive service.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Assisted with bussing tables and cleaning up spills.
  • Offered product samples, answered questions and helped customers find items.

Hostess

Clem Mikeskas
04.2024 - 05.2024
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Promoted business loyalty by fostering positive customer relationships.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Answered phone calls to take orders, give information and document reservations.

Assistant Head Cashier

Rylanders Best
04.2023 - 04.2024
  • Cleaned and sanitized cashier workstation and scanning area.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Trained new cashier team members in customer service and money handling processes.
  • Met customer needs through polite, friendly and attentive service.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Processed refunds and exchanges in accordance with company policy.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Assistant Head Cook

Rylanders Best
04.2023 - 04.2024
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Placed orders to restock items before supplies ran out.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Set up and broke down kitchen for service.
  • Worked closely with front-of-house staff to facilitate excellent customer service.

Assistant Cook

Rylanders Best
04.2023 - 04.2024
  • Prepared food orders to support waitstaff and other team members.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Followed recipes and chef instructions to prepare food correctly.
  • Operated kitchen equipment in accordance with manufacturer instructions.
  • Transported food items from storage areas to kitchen for prepping.
  • Monitored food temperature, discarding items not stored correctly.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Assisted in setting up and breaking down kitchen stations.
  • Stocked and rotated food items according to expiration dates.
  • Cleaned and maintained work areas, equipment and utensils.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Followed food safety practices and sanitation guidelines.
  • Maintained composure and work quality while under stress.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Trained new staff on food preparation and safety procedures.
  • Followed supervisor instructions to complete tasks on time.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Learned other teammates' work tasks to train as backup.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Skills

  • Food inspection
  • Table resetting
  • Order delivery practices
  • Positive and professional
  • Hostess support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part TimeGig WorkInternship

Work Location

On-SiteRemote

Important To Me

Work-life balanceFlexible work hoursTeam Building / Company Retreats4-day work weekWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Timeline

Server

Backyard BBQ
07.2025 - Current

Hostess Trainer

Backyard BBQ
09.2024 - Current

Hostess

Backyard BBQ
08.2024 - Current

Head Food Runner

Backyard BBQ
06.2024 - Current

Kitchen Helper

Backyard BBQ
04.2024 - 12.2024

Food Runner

Backyard BBQ
04.2024 - Current

Hostess

Clem Mikeskas
04.2024 - 05.2024

Assistant Head Cashier

Rylanders Best
04.2023 - 04.2024

Assistant Head Cook

Rylanders Best
04.2023 - 04.2024

Assistant Cook

Rylanders Best
04.2023 - 04.2024

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