Angie Encinas-Escobar

• Receive and sort inventory
• Get customer orders ready for delivery
• Use technologies like computers, smartphones, manage apps and scan bar codes
• Work in a team in order to achieve the same goal, communicate effectively and efficiently
• Data entry and Database skills
• Warehouse coordination and support.

• Complete all required/preferred training within first year to be able to sell insurance
• Answer 30+ phone calls per day, listen and sympathize to customer issues to help clients find solutions
• Multi-task between office walk ins, daily assignments/work, phone calls, compliance training and making sales
• Analyze potential client requirements and prepare comprehensive plans that meet individual insurance needs and financial goals
• Research and stay abreast of current insurance regulations to proactively inform clients of policy and fee updates
• Create bundle packages to generate more business and provide clients best savings
• Analyze motor vehicle records as well as loss history reports to determine if prospects are eligible for State Farm Insurance
• Utilize State Farm calculation software to determine the value of a Home to reveal the dwelling amount most appropriate to insure for.
• Explain coverages and provide clients with professional advice and guidance when choosing limits, endorsements and policy periods
• Provided excellent customer service to foster satisfaction and loyalty
• Work at a dual office agency and work around office needs.
• Brought in new business and built a network of referral business to create a stable stream.
• Hit necessary individual goals which significantly contributed to team milestones.
• Worked with the State Farm underwriting team to review if a business account was worth keeping in terms of profitability. By doing this, we overturned many "non-renewals" and kept profitable business in our book.

Role Summary:

-Receptionist : March 1st, 2022- May 20th, 2022.

-Remote Training/Courses for Licensing, Property Casualty Insurance, Commercial Lines Insurance, Life, Accident and Health Insurance & In office training, sales processing training

-Account Representative: August 1st 2022- December 31st 2022

-Commercial Sales & Business Insurance Representative: January 1st 2023-Current Date

• Trained new bakery employees to use POS system to document orders, process payments and check progress for customers
• Answered phone calls, greeted store customers
• Maintained accurate inventory of products and materials
• Reviewed freshness of all bakery goods and food in the bakery, removing and disposing of stale or outdated items
• Scheduled employees to keep all bakery shifts well-staffed for peak times and holidays
• Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts
• Minimized cross-contamination and infection risks by consistently following safe food handling procedures
• Displayed freshly baked items, including cupcakes, cookies and cinnamon rolls on counters and tables to entice passersby to visit and make purchases at bakery
• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at the bank
• Success in selling wholesale products to other stores for reselling
• Find and evaluate stores potential success in selling offered products
• Negotiate with multiple business owners in order to find a convenient price for both sellers.

• Processed daily paperwork, balanced register drawers and produced staffing schedules
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service
• Trained employees and brought to attention errors made by employees to prevent future errors
• Maintained the store clean and neat to ensure the store was constantly presentable and sanitary
• Completed daily tasks to keep areas clean and neat for maximum productivity
• Communicated effectively with the deli area to submit orders for sandwiches and other food served
• Communicated effectively with the bakery area to submit orders for cakes and other pastries made
• Increased sales by suggesting specific complementary items to customers
• Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.

• Greeted customers, answered questions and recommended specials, coffee and desserts to increase profits
• Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
• Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
• Answered guest questions regarding menu, food and beverage preparation, product ingredients and allergens
• Calculated charges, issued table checks and collected payments from customers
• Handled special customer requests such as separate checks and menu substitutions
• Provided timely checks on guest needs and brought requests.