Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisandra Coleman

Summary

Experienced Loss Mitigation Specialist offering 6+ years in industry. Outstanding customer service and administrative skills. Proficient in msp, microsoft word, excel, adobe, sharepoint, and metasource.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Loss Mitigation Specialist II

Cenlar FSB
01.2020 - 11.2023
  • Perform system changes to reflect modified terms
  • Request pool buyouts
  • File partial and incentive claims (FHA)
  • Request due dates and upb advancements
  • Reconcile recoverable corporate advances
  • Request final escrow analysis
  • Complete loan close out process associated with varying investor workouts: Review and upload final modification information into investor workstation to close out loan
  • Close Out HSSN cases for Fnma loans
  • Submit and track documentation needed for recordation of workout
  • Submit and confirm scanning of all closing documentation
  • Facilitate and monitor the Mortgage System Platform (MSP)/Loss Mitigation Workstation: Update steps, tasks, and post-modification information
  • Work with Investor Reporting and Special Products departments to make changes reflective of completed workout
  • Process and reconcile investor claim funds related to monies received; research and process funds in suspense; reconcile and clear mortgage recoverable accounts.

Payment Processor II

Cenlar FSB
06.2017 - 01.2020
  • Efficiently manage 3rd party ACH reports, archiving, and post feeds of over 2-million mortgages
  • Posts and reconciles payments received from all sources: checks, wire, branch feeds and electronic batches, lockbox, as well as express and us mail
  • No-Master suspense; applies funds to the loan or return to sender as applicable
  • Researches and resolves unapplied/unidentified cash receipts
  • Work with Check free receiving money and retuning money correctly to check free
  • Process payments made via lockbox, express, and us mail
  • Reconciles Western Union Reports to remotely printed Western Union payment
  • Monitors No-Master suspense, identifies funds belonging to borrower that the system posts to No Master suspense; applies funds to the loan or return to sender as applicable
  • Completes end of day special responsibilities, which may include balancing the entire department's daily deposit to the Federal Reserve Bank, checking system totals and closing batches left open by other departments and vendors (Wipro).

Branch Supervisor

ABCO federal credit union
11.2013 - 06.2017
  • Open and close branch, as well as balancing branch and printing end of day reports
  • Branch check scanning-Verify that the scanned checks report matches the proofed checks before finalizing the batch by carefully following established procedures
  • Orders cash at appropriate levels in accordance with the replenishment schedule
  • Verifies incoming cash from Federal Reserve
  • Monitor office activity, including number of transactions, volume, MSR errors, loan volume, and new accounts to ensure safety
  • Assists with daily functions such as reviewing reports; processing ATM transactions; ordering and verifying cash shipments; verifying and balancing the vault, ATM and cash dispenser
  • Receives share deposits and loan payments
  • Processes cash advances, travelers' checks, cashiers' checks, money orders, bank-to-bank wires
  • Opens and closes accounts
  • Orders checks for member's accounts
  • Completes payroll deduction and authorization forms
  • Disburses cash or check share withdrawals
  • Verifies transactions
  • Monitors deposit amounts and examines documents for endorsement and negotiability
  • Balances daily transactions and verifies cash totals
  • Investigates and resolves out-of-balance conditions.

Education

Certificate - Medical Billing and Coding

Anthem Institute-Cherry Hill
01.2013

Skills

  • Coordinating Records
  • Submitting Files
  • Mortgage Servicing Understanding
  • Maintaining Payment Histories
  • MSP Expertise
  • Computer Proficiency
  • Problem Solving
  • Foreclosure Prevention
  • Regulatory Compliance
  • Loan Modification
  • Data Interpretation
  • Time Management
  • Organizational Skills
  • Loan File Maintenance
  • Loan Processing Coordination
  • Cash Handling
  • Data Entry
  • Application Verification
  • Microsoft Office
  • Practiced at FHA Loan Process
  • Basic Mathematics
  • 10-Key Data Entry

Certification

  • Notary Public-State of New Jersey

Timeline

Loss Mitigation Specialist II

Cenlar FSB
01.2020 - 11.2023

Payment Processor II

Cenlar FSB
06.2017 - 01.2020

Branch Supervisor

ABCO federal credit union
11.2013 - 06.2017

Certificate - Medical Billing and Coding

Anthem Institute-Cherry Hill

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Lisandra Coleman