Mariah Castillo
Austin,TX
Summary
Driven Accounts Receivable Clerk with a proven track record at LEIF JOHNSON FORD, adept in invoice processing and fostering customer relationships. Excelled in reducing uncollectible debt through meticulous account monitoring and effective communication, leveraging Microsoft Excel and CDK. Demonstrated leadership by training new hires, enhancing team performance at SONIC DRIVE IN and HEB Grocery Store. Accounts Receivable Clerk specializes in recording financial transactions of generated revenue from products or services rendered. Displays strong analysis and organizational skills. Demonstrated experience calculating, posting and managing accounting figures and financial records.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Clerk
LEIF JOHNSON FORD
02.2021 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Responded to inbound inquiries regarding accounts and payments.
- Utilized Microsoft Excel and CDK to manage invoices and payments.
- Supported cash forecasting initiatives by providing accurate data on outstanding receivables and expected payments from clients.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team''s operations.
MANAGER
SONIC DRIVE IN
06.2018 - 02.2021
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Curbside Shopper
HEB Grocery Store
12.2019 - 09.2020
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
Education
High School Diploma -
Manor Excel Academy
Manor05.2019
Skills
- Invoice Processing
- Payment posting
- Statement Review
- Bank Deposits
- Financial Reporting
- Accounts Receivable Software
- Account Monitoring
- Microsoft Excel
- Codes reviewing
- Cash application
- Payment Coordination
- Information gathering and analysis
- CDK
Timeline
Accounts Receivable Clerk
LEIF JOHNSON FORD
02.2021 - Current
Curbside Shopper
HEB Grocery Store
12.2019 - 09.2020
MANAGER
SONIC DRIVE IN
06.2018 - 02.2021
High School Diploma -
Manor Excel Academy
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