Dale Shackley
Paintsville,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
Liveops
09.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Sevicice Representative
Workiing Solutions
12.2021 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Coach Operator
Skagit Transit
04.2004 - 07.2007
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Education
Masters of Divinity - Theology
Asbury Theological Seminary
Wilmore, KYBachelor of Science - Pre-med Biology
Greenville University
Greenville, ILSkills
- Case Management
- Call Control
- Information Verification
- Problem Resolution
- Service-Oriented Self-Starter
- Empathetic and Genuine
- Inbound Customer Service
- Outstanding Communication Skills
- Exemplary Work Ethic
Timeline
Customer Service Agent
Liveops
09.2023 - Current
Customer Sevicice Representative
Workiing Solutions
12.2021 - 04.2023
Coach Operator
Skagit Transit
04.2004 - 07.2007
Masters of Divinity - Theology
Asbury Theological Seminary
Bachelor of Science - Pre-med Biology
Greenville University