Ian Kerlin
Highlands Ranch,CO
Summary
Results-driven Default Specialist with over four years of experience in the mortgage servicing industry, specializing in default and foreclosure. Demonstrated success in ensuring compliance with regulatory guidelines while effectively addressing escalated issues and promoting a culture of continuous improvement. Experience in navigating legal proceedings and maintaining adherence to federal, state, and investor requirements, backed by strong analytical skills and a focus on process optimization. Experienced with mortgage servicing platforms such as LPS and LoanServe. Committed to building positive relationships with stakeholders and enhancing operational efficiency through training and mentorship. Proficient in Microsoft Office, with a strong ability to communicate complex information clearly and effectively.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Team Coordinator
Mccarthy & Holthus
09.2024 - Current
- Managed and led team of 3+ direct reports in overseeing overall workflow, ensuring adherence to internal and external SLA’s and client requirements.
- Implemented process improvements that resulted in enhanced compliance with federal and client directives, optimizing efficiency and quality in foreclosure proceedings.
- Facilitated effective client communication and maintained high levels of customer satisfaction through proactive issue resolution and regular reporting, fostering strong, collaborative relationships.
MORTGAGE - DEFAULT DOCUMENT ANALYST
Specialized Loan Servicing (Computershare)
01.2022 - 06.2024
- Expertly analyze wide variety of complex documents, contracts, titles, and correspondence within mortgage servicing sector, ensuring accuracy and regulatory compliance while resolving issues such as missing, incomplete, or contradictory information. Delegate work assignments to team members and monitor performance to ensure all tasks meet organizational standards.
- Validate accuracy of property documents, contracts, titles, and correspondence by cross-referencing multiple sources, including public records for residential properties, to ensure comprehensive and reliable data. Assist with escalated issues and ensure compliance of investor guidelines, as well as federal, state, and regulatory requirements related to foreclosure and default.
- Conduct thorough risk assessments to identify, understand, and manage potential risks and uncertainties in documents and processes, effectively mitigating any adverse impacts on organizational operations.
- Demonstrate analytical acumen and meticulous attention to detail, as each document, contract, title policy, and risk assessment is crucial for advancing foreclosure process with precision and accuracy. Mentor and guide team members on compliance and procedural standards to enhance overall team performance.
OPERATIONS MANAGER
Elite Hail Systems
08.2019 - 12.2021
- Oversaw daily operations of largest hail damage repair company in Colorado, ensuring smooth and efficient processes.
- Demonstrated expertise in managing customer relationships and resolving conflicts, with focus on providing prompt, effective solutions and maintaining high levels of customer satisfaction.
MORTGAGE - FHA/ESCROW ASSOCIATE
Specialized Loan Servicing (Computershare)
06.2017 - 07.2019
- Oversaw escrow management for FHA loans, reconciling over 13,000 accounts from various servicers during tenure, ensuring accurate and timely processing.
- Developed and implemented procedures to address and resolve delinquent loans, including managing late fees and accrued interest, thereby maintaining loan currency and compliance with SLS policies.
- Coordinated with prior servicers to secure appropriate refunds for SLS, compensating for expenses incurred in bringing FHA loans current.
- Acquired foundational experience in appraisals, including the ordering of various types, and performed daily tasks such as executing scripts to update FHA loan statuses, closing out CITs, processing manual payments in Fiserv, and ensuring regulatory compliance for all FHA loans under SLS management.
Education
Business Management
Colorado Mesa University
Grand Junction, Colorado05-2015
Skills
- Years of Mortgage Servicing Expertise
- Regulatory Compliance
- Operational Leadership
- Process Improvement
- Escalation Management
- Team Development
- Analytical Skills
- Communication Skills
- Knowledge of mortgage servicing platforms (eg, LPS, LoanServe)
- Schedule Management
- Management expertise
Certification
Google Data Analytics Certificate (Completed) Google https://coursera.org/verify/professional-cert/5Z8CQDF7GPDT September 2023
A comprehensive online program aimed at developing essential skills for data analysis, Operations analyst, or Business systems analyst. It covers various aspects including data collection, cleaning, analysis, visualization, deriving actionable insights, preparing, processing, and analyzing data to help inform business decisions. The program emphasizes hands-on experience with tools like Google Sheets, SQL, R, and Tableau.
Timeline
Operations Team Coordinator
Mccarthy & Holthus
09.2024 - Current
MORTGAGE - DEFAULT DOCUMENT ANALYST
Specialized Loan Servicing (Computershare)
01.2022 - 06.2024
OPERATIONS MANAGER
Elite Hail Systems
08.2019 - 12.2021
MORTGAGE - FHA/ESCROW ASSOCIATE
Specialized Loan Servicing (Computershare)
06.2017 - 07.2019
Business Management
Colorado Mesa University
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