Arnitra Smith-Borchert
Birmingham,AL
Overview
13
13
years of professional experience
1
1
Language
Work History
Fulfillment Assistant
Amazon
Birmingham, AL
08.2018 - Current
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Front End Team Member/ Checkout Advocate
Target
Birmingham, AL
12.2014 - Current
- Accepted payments, returned change and issued receipts.
- Kept front end areas clean and organized for professional appeal to customers.
- Completed forms for store membership cards, credit card applications and special programs.
- Maintained current understanding of promotional ads and seasonal offerings.
- Managed customer concerns and responded to questions concerning our products as well as assisting them with various needs.
- Stocked shelves to match planogram images and instructions.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Carried out day-day-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Technical Assistant 1
Oerliken
Geneva, IL
05.2022 - 06.2023
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Mail Processing Clerk
Pitney Bowes Management Services
Aurora, IL
02.2020 - 05.2022
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier/Sales Support Specialist
Michael's Arts & Crafts Store
Geneva, IL
06.2016 - 08.2018
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Completed monthly sales reports to highlight trends and help with team strategizing.
- Supported J.C. Penney industry sales team by preparing proposals and benchmarking reports.
- Documented customer complaints and completed corrective action requests.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Coordinated responses and resources to handle special client requests.
- Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.
- Received and organized vendors samples for use by sales team.
- Assisted customers with sales needs such as inventory and shipping questions.
- Provided best-in-class real-time sales support for customers while leading by example for sales team members.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Listened to customer needs and desires to identify and recommend optimal products.
- Discussed opening J.C. Penney credit cards with customers, outlined restrictions and educated on policies.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assisted customers by answering questions and fulfilling requests.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Completed sales in excess of $50,000 with near-zero error rate using POS system.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Increased business sales utilizing sales floor and J.C. Penney clothing and product knowledge.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in clothing and JCP Credit cards and various items in the store.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Folded and arranged clothing merchandise in attractive displays to drive sales.
- Checked prices for customers and processed items sold by scanning barcodes.
- Prioritized helping customers over completing other routine tasks in store.
- Assisted customers with locating and choosing merchandise in any store department.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
Community Support Worker
The Thresholds
Chicago, IL
07.2011 - 02.2021
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
Education
Associate of Arts - Medical Assisting
Brightwood College
Dayton, OH04.2016
High School Diploma -
Dexter High School
Dexter, MO05.2008
Skills
- Payment processing
- Coupon handling
- Reporting knowledge
- Customer relations abilities
- Grocery store operations
- Retail merchandising
- Merchandising
- Order fulfillment
- Inventory audits
- Warehouse safety
- Organization and Time management
- Detail-oriented
- Customer Service
- MS Office
- Self-motivated professional
- Compassion
Timeline
Technical Assistant 1
Oerliken
05.2022 - 06.2023
Mail Processing Clerk
Pitney Bowes Management Services
02.2020 - 05.2022
Fulfillment Assistant
Amazon
08.2018 - Current
Cashier/Sales Support Specialist
Michael's Arts & Crafts Store
06.2016 - 08.2018
Front End Team Member/ Checkout Advocate
Target
12.2014 - Current
Community Support Worker
The Thresholds
07.2011 - 02.2021
Associate of Arts - Medical Assisting
Brightwood College
High School Diploma -
Dexter High School
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.