Results-driven Program Manager with over 8 years of experience leading cross-functional teams to successfully deliver projects on time and within budget. Proven track record of developing, implementing, and managing strategic program initiatives that drive operational efficiency and achieve organizational goals. Skilled in stakeholder management, resource allocation, and risk mitigation. Adept at fostering collaboration and communication across departments to drive project success. Seeking to leverage my expertise in program management to drive organizational growth and deliver exceptional results.
Overview
6
6
years of professional experience
Work History
Program Manager
City Year Dallas
10.2022 - Current
Coached team members on productivity strategies to accomplish challenging goals.
Leveraged project management processes and tools to define and execute projects.
Researched industry best practices in support of training development and program content.
Facilitated workshops and conducted one-on-one training to educate team members.
Identified program obstacles and communicated possible impacts to team.
Built teams to address project goals and objectives for multiple projects.
Developed and maintained logistics workflows, procedures and reports.
Managed and supervised administrative and daily program operations, complying with policies and regulations.
Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
Assisted in organizing and overseeing assignments to drive operational excellence.
Launched quality assurance practices for each phase of development
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Developed detailed plans based on broad guidance and direction.
Data Associate
Dallas Afterschool
06.2022 - 09.2022
Cleaned and standardized large datasets to ensure data accuracy and integrity
Conducted data analysis and performed quality control checks to identify anomalies and inconsistencies
Assisted in creating and maintaining data pipelines to streamline data processing and improve workflow efficiency
Verified accuracy of data before transcribing.
Generated detailed reports from collected data to inform stakeholders.
Located and corrected data entry errors and reported to management.
Reading Coordinator, Site Coordinator, Program Quality Coach, and Afterschool Program Manager
Project Transformation North Texas
06.2018 - 05.2022
Developed and implemented reading intervention programs to improve literacy skills for students
Organized book clubs and reading events to promote a culture of reading within the school community
Collaborated with parents and community partners to support literacy initiatives both in and out of the classroom
Conducted regular assessments to track student growth and make data-driven decisions to improve reading outcomes
Oversaw day-to-day operations of a community center, ensuring a safe and welcoming environment for all participants
Managed a team of staff and volunteers, delegating responsibilities and providing ongoing training and support
Developed and implemented program strategies to align with organizational goals and objectives, resulting in increased efficiency and maintain high retention
Established strong relationships with stakeholders at all levels to facilitate effective communication and problem-solving
Led a total of 18 employees to implement programming in school settings, and provided support through their term of service
Managed team budget in order to utilize multiple resources for our program
Organized volunteer opportunities across Dallas
Creates weekly schedules for team to follow and execute each week
Utilizes Workday to keep track of important documents and review weekly timesheets
Mediates coaching conversations with employees
Project manages events across the school and team
Leads trainings to employees to keep information relevant and ensure that they are knowledgeable
Collaborates with staff and external connections with events, problem solving and trainings
Manages front desk client check-ins
Inputs gym capacity number hourly
Supports apartment complex with client building numbers
Initiates tours of the gym facility
Supports trainers in sales for their classes and training programs
Education
Bachelor of Arts - Music Performance
Tarleton State University
Stephenville, Tx
08.2017
Skills
Project Management
Communication
Collaboration
Excel
Word
Salesforce
Workday
Prioritization
Creative Ideation
Data Compilation
Attention to Detail
Critical Thinking
Timeline
Program Manager
City Year Dallas
10.2022 - Current
Data Associate
Dallas Afterschool
06.2022 - 09.2022
Reading Coordinator, Site Coordinator, Program Quality Coach, and Afterschool Program Manager
Project Transformation North Texas
06.2018 - 05.2022
Bachelor of Arts - Music Performance
Tarleton State University
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