Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Renee Walker

Bryan,Tx

Summary

Committed leader with a customer-centric focus, utilizing a proactive and adaptable approach to consistently achieve outstanding results. Adept at effective communication and interpersonal engagement, fostering positive relationships across teams and with customers. Known for attention to detail and resourcefulness in problem-solving, with a dedicated commitment to surpassing expectations. Eager to leverage a robust background in sales and customer service to contribute to the growth of an organization.

Overview

11
11
years of professional experience

Work History

Digital Sales Manager II

Wayfair
Boston, MA
04.2017 - 12.2023
  • Supported regional sales managers and team members to drive growth and development.
  • Guided high-performing sales agents through mentorship, facilitating their acceptance into leadership programs and eventual promotion into management positions.
  • Analyzed sales data using advanced analytics tools, identifying key trends and provided actionable insights to sales managers resulting in continued growth in key performance metrics.
  • Led the implementation of a departmental accountability process, resulting in a 15% decrease in attrition on a quarter-over-quarter basis.
  • Contributed to the recruitment process by supporting manager and agent hiring initiatives.
  • Collaborated with cross-functional teams to align strategies and achieve common business objectives.
  • Spoke to business strategy, operational issues and causes to department directors on a bi-weekly basis.
  • Developed monthly engagement initiatives to enhance performance and oversaw the allocation of the department's engagement budget.

Student Services Representative

Greenwood Hall
Bryan, TX
06.2016 - 04.2017
  • Main point of contact for Tri-County Technical College for financial aid, admissions, registrar, and business offices.
  • Addressed student inquiries in a prompt and professional fashion.
  • Properly directed inbound calls in phone queues to improve call flow.
  • Maintained up-to-date student call records.
  • Educated prospective students on Bridge to Clemson program.
  • Served as lead trainer for new and temporary team members.

Assistant Service Director

Pebble Creek Country Club
College Station , TX
07.2015 - 03.2016
  • Executed daily member dining management responsibilities while ensuring service and sale goals are met or exceeded
  • Efficiently coordinated and supervised private event service personnel, employing clear communication and effective time management techniques.
  • Designed and executed new training initiatives for hourly managers and trainers.
  • Conducted 30-60-90-day reviews with all new hires, delivering constructive feedback.
  • Aided in various HR functions for both member dining and private event departments, ensuring optimal staffing levels were maintained while managing labor costs through effective scheduling.

Training Coordinator

Texas Roadhouse
College Station , TX
04.2013 - 06.2015
  • Facilitated orientation sessions and coordinated on-the-job training programs for new hires.
  • Created and structured training manuals, multimedia visual aids, and educational materials utilizing Microsoft Office software.
  • Utilized allocated one-on-one time before or after shifts for effective training of Front of House employees.
  • Coordinated and led quarterly Train the Trainer classes, meetings, and outings, ensuring 100% trainer certification.
  • Attended meetings and actively contributed to TC quarterly conference calls to gather information for incorporation into training programs.

Education

Some College (No Degree) - Communications

Texas A&M University
College Station, TX

Skills

  • Data Analysis and Reporting
  • B2C Sales and Customer Service
  • Key Performance Indicators
  • Training and Development
  • Team Building
  • Coaching and Mentoring
  • Process Optimization
  • Adaptability
  • Sales Process
  • Employee Interviewing
  • CRM Software
  • Critical Thinking
  • Interpersonal Communication
  • Teamwork and Collaboration

Accomplishments

Wayfair

  • Specialized Sales Manager of the Month 6x

Texas Roadhouse

  • Employee of the Month
  • Trainer of the Month 2x
  • Top 5% PPA Thompson Region 2014
  • Highest PPA Marshall Market 2014

Timeline

Digital Sales Manager II

Wayfair
04.2017 - 12.2023

Student Services Representative

Greenwood Hall
06.2016 - 04.2017

Assistant Service Director

Pebble Creek Country Club
07.2015 - 03.2016

Training Coordinator

Texas Roadhouse
04.2013 - 06.2015

Some College (No Degree) - Communications

Texas A&M University

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Renee Walker