Summary
Overview
Work History
Education
Skills
Timeline
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Patricia A

Seattle,WA

Summary

Professional Skills Detail oriented transformational leader with ability to manage complexity,agile in new situations, exceptional organizational skills; interested in a leadership role with unlimited growth and success with a diverse organization. Leadership Development, Strategic Planning, Problem Solving, Interpersonal, Active Listening, Time Management, Customer Service, Budgeting, Excel, Microsoft Office, Payroll, Recruiting, Training, Planning, Child Development, Overseeing Accreditation, Implementing Policies and Procedures Mandates. Lead, mentored, delegated, and managed a team of over 150 employees to execute and troubleshoot short- and long-term goals for employers. Encouraged teams to consistently meet and then exceed goals. Competent in tracking key business metrics and have practice coaching to improve business performance. Ensured performance team members are properly trained, and regularly assessed their skills to identify developmental needs are addressed. Knowledgeable daycare leader with in-depth understanding of program management, budget administration and emergency planning. Highly effective at promoting positive relationships and building capable teams. Knowledgeable daycare leader with in-depth understanding of program management, budget administration and emergency planning. Hardworking and decisive with good organizational, problem-solving and conflict management skills.

Overview

18
18
years of professional experience

Work History

Center Director

KinderCare Learning Center
Renton, WA
11.2017 - 12.2021
  • Ensures deep customer relationships through positive, engaging customer interactions; makes sound business decisions with children and families in mind
  • Establishes and maintains systems to ensure centers site are clean, safe, inviting, and in good repair and meet health and safety guidelines
  • Anticipates future trends and opportunities to drive performance, integrating them into actionable plans
  • Ensures consistent utilization and improvement of tools, resources, and processes to manage operations and optimize productivity within guidelines provided
  • Holds individuals and teams accountable to performance expectations, rewarding and recognizing results and behavior appropriately
  • Problem Solver with strategic mindset, focusing on short and long term solutions
  • Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders
  • Identifies sales opportunities, driving portfolio decisions to maximize revenue
  • Managed all accreditation and provided support to meeting education recertification adhering to Policies and Procedures for accreditation.
  • Kept facility in compliance with all applicable standards and laws.
  • Recruited and developed solid team of professionals to care for up to 110 children each day.
  • Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
  • Managed 3 million yearly budget for labor, supplies and building costs.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Executive Director

Links Independent Living Services
Seattle, WA
08.2012 - 01.2017
  • Cultivated and developed holistic approaches to mentoring, coaching and equipping young adults through following core strategies: money management, life skills, etiquette, career coaching, social skills and educational planning
  • Provided Life Skills & Etiquette Classes in Elementary, Middle and High Schools
  • Implemented assessments with functional identified short and long term goals for student and parents providing workshops for Life Skills
  • Taught Parenting classes to parents from international countries and built productive relationships
  • Wrote Curriculum with Lesson Plans for Personal Management, Career
  • Management and Life Management
  • Created promotional materials and provided insightful information to social media, websites and print media to educate public.
  • Recruited new members by networking at community events and distributing promotional materials to attendees.
  • Oversaw business-wide changes to modernize procedures and organization.

Program Director

Thrive Support Services
Pleasant Hill, CA
03.2010 - 01.2012
  • Selected, developed and retained great talent
  • Build high performing teams
  • Created pipeline of talent for future growth positions
  • Worked alongside Behaviorist and implementing behavior plans for clients
  • Performed and wrote assessment for clients with varying abilities
  • Assisted Clients with acquiring Educational and Vocational Services
  • Mediation and Conflict Resolution training for staff and clients
  • Bi Monthly Payroll for over 150 employees in 3 departments and Human Resource
  • Developed Curriculum for young adults with varying disabilities
  • Found common ground and gained alignment to move teams forward
  • Provided in-the- moment coaching
  • Immediately addressed team members when not meeting expectations,verses allowing problems to linger
  • Took risks and tried new approaches to get desired outcome.
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
  • Improved success of program by making proactive adjustments to operations.
  • Managed 7 million yearly budget for labor, supplies and building cost.

Independent Living Skills Director

College Living
Salinas, CA
08.2008 - 01.2010
  • Assessed evaluated, implemented and charted student’s goals and objectives
  • Coordinated Independent Living Skills planning for students with developmental disabilities, including ADD, ADHD, LD, Autism Spectrum, psycho social and emotional challenges, and various physical disabilities
  • Designed and implemented curriculum, case-management, mandated reporting and documentation
  • Oversaw weekly budget department and supervise, hire and train staff
  • Student Mediation and conflict resolution
  • Recruited, Hired, Trained and Managed Instructors
  • Coordinated interventions with multidisciplinary treatment team.
  • Customized standard plans to meet individual abilities and needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Activity Coordinator

Rehab Center
Salinas, CA
08.2007 - 08.2008
  • Evaluated each resident according to his/her background, interest, leisure, previous lifestyle, physical and cognitive abilities, limitations and needs
  • Documented individual activity program using appropriate assessment forms to be placed in medical records
  • Attended Resident Care Conferences and maintained timely progress notes
  • Maintained and ordered supplies for activities.
  • Led efforts to conceive, develop and execute thematically aligned entertainment programming.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Support Coordintor

Genesis Developmental Services
Oakland, CA
01.2005 - 08.2007
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Evaluated client progress toward established annual and quarterly goals.
  • Coached employees through day-to-day work and complex problems.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.

Recreation Leader

Masonic Home
Union City, CA
01.2003 - 01.2005
  • Developed positive and productive relationships with kids, parents and staff.
  • Engaged participants in recreational activities and team-building exercises.
  • Planned and evaluated recreation and athletic programs with recreation director to support community.
  • Coordinated staff volunteers to supervise events and facilitate scheduled activities.
  • Researched, planned and organized mentally stimulating activities for individuals between ages of 75 and 114.

Life House

House Manager
San Rafael, CA
01.2002 - 12.2002
  • Prepared state mandated reports on individual clients
  • Payroll, hiring and interviewing
  • Staff Evaluations
  • Managed accounting and provided quarterly and yearly reports
  • Event Coordinator for all Intermediate Care Facility homes
  • Established team priorities, maintained schedules and monitored performance.
  • Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Evaluated employee performance on quarterly basis and conveyed constructive feedback to improve skills.
  • Managed quality programs to reduce overdue compliance activities.

Education

Master of Science - Management And Leadership

Western Governors University
Salt Lake City, UT
11.2022

Bachelor of Science - Management

University of Phoenix
Tempe, AZ
12.2021

Bachelor of Science - Speech Pathology & Audiology

California State University - East Bay
Hayward, CA
06.2002

Associate Degree in Early Childhood Education -

Rowan Cabarrus Community College
Cabarrus, NC
06.2008

Activity Coordinator Certificate -

River College
2005

Skills

  • Team Meetings
  • Originality and Creativity
  • Problem Anticipation and Resolution
  • Performance Monitoring and Evaluation
  • Volunteer Recruitment
  • Human Resources Oversight
  • Policy Development and Enforcement
  • Management Training
  • Hiring and Onboarding
  • Student Engagement
  • Childcare Expertise

Timeline

Center Director

KinderCare Learning Center
11.2017 - 12.2021

Executive Director

Links Independent Living Services
08.2012 - 01.2017

Program Director

Thrive Support Services
03.2010 - 01.2012

Independent Living Skills Director

College Living
08.2008 - 01.2010

Activity Coordinator

Rehab Center
08.2007 - 08.2008

Support Coordintor

Genesis Developmental Services
01.2005 - 08.2007

Recreation Leader

Masonic Home
01.2003 - 01.2005

Life House

House Manager
01.2002 - 12.2002

Master of Science - Management And Leadership

Western Governors University

Bachelor of Science - Management

University of Phoenix

Bachelor of Science - Speech Pathology & Audiology

California State University - East Bay

Associate Degree in Early Childhood Education -

Rowan Cabarrus Community College

Activity Coordinator Certificate -

River College
Patricia A