Mark Sundermeyer
Washington,DC
Summary
Dedicated La Colombe employee with skills in hospitality, admin, coffee expertise, and basic technical knowledge. Dependable problem solver eager to learn and implement technical problem solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cafe Manager
La Colombe Coffee Roasters
2023.01 - Current
- Led team with an emphasis on hospitality, for both customers and each other
- Oversaw period of 52% year over year growth for the ULine location while managing labor budget, staff needs, and operating costs in line with budget and increased traffic
- Led team through a successful transition to and implementation of new and updated policies as well as multiple product rollouts with an emphasis on communication and transparency
- Ability to oversee and initiate conflict resolution as well as experience escalating issues though proper channels if needed
- Ability to effectively work alongside different departments of La Colombe to solve issues and implement new initiatives (Technicians, Trainers, People Team, Cafe Operations, Wholesale, Hourly Staff, and Company Leadership)
- Basic Marzocco maintenance and part swapping
- Experience monitoring and changing filtration
- Water tap and chiller troubleshooting and maintenance
- Fetco Urn maintenance and ability to troubleshoot problems, and replace and repair associated issues - i.e. sight tubes, gaskets, bases etc.
- Fetco Brewer maintenance and ability to troubleshoot problems and interact with UI to program brew volumes, times, intervals and other programming options
- Fetco Hot Water Tap maintenance and troubleshooting
- Experience maintaining and cleaning ice machines according to manufacture specifications
- Experience troubleshooting and monitoring grease trap units (grease trap and interceptor maintenance)
- Experience troubleshooting and monitoring AC systems (coolant levels, leaks, coil maintenance, air supplies and returns)
- Experience troubleshooting and monitoring refrigeration systems (coil maintenance, evaporator fan status, defrost settings and parameters, ability to operate UI systems and monitor high and low temperatures)
- Basic knowledge of electrical systems (some ability to read schematics and wiring diagrams, ability to interact with breakers and some knowledge of power needs as it relates to different pieces of equipment)
- Ability to learn and educate others on new systems and develop and teach new procedures with an emphasis on safety and liability consideration
- Experience finding and following manufacturer provided instructions
Lead Barista - La Colombe
La Colombe Coffee Roasters
2015.10 - 2023.01
- Assigned to positions at Blagden Alley(1yr), Chinatown (1 yr), Manhattan Laundry (1 yr), Seaport - Boston (4 yr)
- Assisting Management in equipment maintenance and troubleshooting
- New Hire Development - assisted in onboarding
- Coffee Training - trained new hires in pourover, batch, and espresso brewing techniques
- Draft maintenance and repairs (gasket replacements, ability to trouble shoot draft system and identify faulty mechanisms and ability to replace affected parts, ability to fully remove dismantle and clean kegs, tap systems, and line connectors, and experience with history of the system - paint shakers/agitation system/intentions behind the product)
- Pitcher Rinser maintenance, repairs and installs (experience troubleshooting issues with Pitcher Rinsers and associated water lines, experience installing new/replacement units and finishing install with sealant)
- One Dove Award recipient (2022)
Education
Bachelor of Arts - Music Performance
Berklee College of Music
Boston, MA05.2022
Skills
- Safety 1st Mentality
- Experience using, maintaining and fixing various cafe machines and utilities
- High desire to develop technical problem solving skills and ability to self-educate
- High desire to learn and benefit from existing knowledge base
- High desire to build on basic electrical and pluming knowledge
Certification
- Trained in De-Escalation techniques
- Mental Health First Aid Certification
- DC DOH Food Manager Certification
- ServSafe Certification
Languages
Spanish
Professional Working
Timeline
Cafe Manager
La Colombe Coffee Roasters
2023.01 - Current
Lead Barista - La Colombe
La Colombe Coffee Roasters
2015.10 - 2023.01
Bachelor of Arts - Music Performance
Berklee College of Music
- Trained in De-Escalation techniques
- Mental Health First Aid Certification
- DC DOH Food Manager Certification
- ServSafe Certification
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