Erin McCallum
Inglewood,CA
Summary
Outgoing, hardworking, individual who works well with others. Loves learning, and teaching the knowledge gained. Very determined and does not shy away from challenges. Has 4+ years of experience in all aspects of work. Skilled in sales, customer service, management, and loss prevention. Has the proven ability to adapt and respond to various situations and individuals. Seeking an
opportunity to expand my professional skill set and help a company grow.
Overview
7
7
years of professional experience
Work History
Salesperson
Emperium Group Inc.
Long Beach, CA
11.2023 - Current
- Provided personalized service to build relationships with customers.
- Advised customers on the latest product features and benefits.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Greeted and assisted customers to foster positive experiences.
Assets Protection Team Leader
Target
Torrance, CA
10.2018 - 11.2023
- Managed an external theft minded team using (CCTV) while preparing strategies on merchandise protection and safety.
- Collaborated with local law enforcement agencies during investigations involving external theft incidents.
- Provided honest feedback, coaching, and guidance to team members on their performance.
- Analyzed data from various sources such as POS transactions, CCTV footage and inventory counts to identify potential areas of risk or fraud.
Customer Service Cashier
Walmart
Petal, MS
07.2017 - 08.2018
- Greeted customers as they entered the store and provided them with any information needed when inquiring about a product.
- Ensured that all products were placed in the right location and zoned so that they are presentable to the customers.
- Oversee inventory and communicate low stock and safety concerns to management.
Education
Associate of Science - Criminal Justice
West Los Angeles College
Culver City, CA06-2023
High School Diploma -
Petal High School
Petal, MS05-2015
Skills
- Risk Management
- Leadership Management
- Customer Service
- CCTV Expert
- Written and Verbal Communication
- Team Training
Timeline
Salesperson
Emperium Group Inc.
11.2023 - Current
Assets Protection Team Leader
Target
10.2018 - 11.2023
Customer Service Cashier
Walmart
07.2017 - 08.2018
Associate of Science - Criminal Justice
West Los Angeles College
High School Diploma -
Petal High School
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