Alexia Mercado
Mariposa,CA
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
Hello, it's nice to e-meet you. I am enthusiastic, self motivated, reliable, and responsible.
I am a customer service professional with a leadership background, I work well under pressure and in fast environments and im able to deliver professionalism, exceptional customer service, and be a valuable asset to your team.
Overview
4
4
years of professional experience
Work History
Night Auditor/Front Desk
Fairfield Inn Marriott
Mariposa , Ca
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Marketing Operation Representative
True Vision Enterprises
09.2023 - 12.2023
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer's questions and Concerns
- I was in charge of maintaining and growing the customer base by talking directly with the customer and presenting the best proposal
- Arranged and coordinated meetings with clients
- Closing out deals for the company
Package Handler
Fed Ex Ground
01.2021 - 04.2022
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Managing and maintaining package Arrivals
Manger
Mc Donalds
06.2020 - 12.2021
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Spread-Head team motivation and ensured customer care and quality were held at its highest.
- Provided a positive experience for customers while maintaining productivity
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
No Degree - Ultrasound Tech
High School Diploma -
05.2020
Skills
- Multi-Tasking
- Leadership
- Customer Support
- Microsoft Office Suite
- Telephone Reception
- Client Services
- Paperwork Processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Night Auditor/Front Desk - Fairfield Inn Marriott
06.2024 - Current
Marketing Operation Representative - True Vision Enterprises
09.2023 - 12.2023
Package Handler - Fed Ex Ground
01.2021 - 04.2022
Manger - Mc Donalds
06.2020 - 12.2021
Cypress College - No Degree, Ultrasound Tech
Valley Highschool - High School Diploma,