Summary
Overview
Work History
Skills
Timeline
Generic
Valerie Rose Diaz

Valerie Rose Diaz

Portland,OR

Summary

Detailed oriented, motivated leader, task oriented, focused individual to earn an opportunity to showcase abilities, skills, and diligence. Patient and empathetic with extensive background in conflict resolution associate adept at working in diverse retail. A hard working, goal-oriented person that strives to adapt to every environment. Works well in team settings as well as independently. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Customer Service Specialist

Trader Joe's
Portland , OR
11.2005 - 07.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and provided back up for customer service managers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.

Political Campaign Field Director

Portland Public School District
Portland , Oregon
01.2019 - 05.2019
  • Schedule interactive advertising campaigns in timely and accurate manner
  • Helps develop and organize one-sheets, research documents, data integrity documents
  • Monitor campaigns in-flight, develop and implement optimization best practices, where appropriate, to maximize delivery and performance
  • Proactively work with sales and client services teams to ensure successful fulfillment of campaigns that meet or exceed client goals
  • Created culture for exceptional engagement and community with market.
  • Carried out instructions furnished in written, oral or diagram form.
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Managed editorial calendars and rescheduled PR events and meetings.
  • Attended multiple political events and spoke publicly about candidate.
  • Made phone calls, door-to-door visits and yard sign placements.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Worked with marketing team on development and delivery of creative campaigns to support fundraising activities.
  • Planned and implemented fundraising events.
  • Attended events to develop professional network of potential donors.

Skills

  • Teamwork and Collaboration
  • Multitasking Abilities
  • Customer Retention Strategies
  • POS Systems and Ordering Platforms
  • Creative Problem Solving
  • Multitasking and Prioritization
  • Responding to Difficult Customers
  • Excellent Attention to Detail
  • Patient and Empathetic
  • Promoting Brand and Company Identity
  • Team-Oriented and Cooperative
  • Strong Analytical and Problem Solving Skills

Timeline

Political Campaign Field Director

Portland Public School District
01.2019 - 05.2019

Customer Service Specialist

Trader Joe's
11.2005 - 07.2021

Similar Profiles

CREATE PROFILE
Valerie Rose Diaz