Victoria P Kaufmann

• Worked overnights
• Moved goods between warehouse locations according to shipment and storage needs.
• Picked orders from storage, wrapped and staged for shipments.
• Unloaded incoming items from trucks and rail cars and transported materials to staging area.
• Moved levers and controls that operate lifting devices such as forklifts, lift beams and swivel-hooks, hoists and elevating platform, to load, unload, transport and stack material
• Loaded items in optimal manner to maximize work efficiency.
• Tied and secured loads to prevent shifting or damage to items.
• Used equipment such as loaders, hand trucks, forklifts and cranes safely.
• Collaborated in team environment to maintain high levels of productivity.
• Documented movements using computer tracking systems.
• Logged weight and destination production data in detailed daily logs for management review.
• Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
• Maneuvered forklift over and around loaded pallets, boxes and other materials.
• Reported safety and quality issues to management.
• Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
• Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
• Printed, picked and packed items for shipment according to tight schedules.
• Unloaded products from incoming transports.
• Loaded and unloaded materials by hand or with equipment to help team meet work demands.

Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.

• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained store equipment, printers and fax machines.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Negotiated manufacturing service agreements and quality standards.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.

Praised by management for being a fast and efficient worker, requiring little supervision.

Appropriately suggested additional items to customers to increase restaurant sales.

Consistently adhered to quality expectations and standards.

Provided high quality service..

Greeted all customers.

Resolved guest complaints promptly and professionally.

• Contributed to team success by completing jobs quickly and accurately.
• Pursued learning opportunities to advance knowledge and take on leadership position.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
• Reduced customer wait times by quickly operating customer window and sales register.
• Performed shift change tasks each day to keep store neat and running smoothly.
• Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
• Greeted customers promptly and took orders to keep flow of traffic moving.
• Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
• Accurately operated cash register to process customer payments.
• Observed customer purchases in line and differentiated between standard portions.
• Brewed coffee and tea and changed out drink station syrups.