Shanica Wilkinson
New York,USA
Summary
Dedicated and adaptable customer service professional with extensive experience in support roles. Efficiently manages diverse inquiries, providing prompt solutions, and upholding high service standards. Skilled at fostering positive client interactions and collaborating effectively within distributed teams. Seeking a position to contribute strong multitasking, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Disk Jockey (Night PT)
This is Legion, LLC.
01.2017 - Current
- 15 National City National Tour with Major Label Artist
- Collaborations with Vice Land, Tinder, Cinematic Music Group, Via Com (MTV/BET), Champion and Afro Punk.
- Provided guidance and support to aspiring DJs by teaching basic mixing techniques through workshops or tutorials.
- Demonstrated excellent time management skills while preparing custom mixes for radio shows or podcasts.
- Produced promotional materials such as flyers, posters or videos for upcoming events featuring DJ performances.
- Implemented strategies for troubleshooting technical issues related to audio equipment setup or playback problems.
Remote Customer Service Representative
InflectionCX, Inc.
11.2023 - 09.2024
- Maintained HIPAA compliance in handling of sensitive information by implementing and following strict protocols
- Demonstrated multitasking abilities by managing approximately 35-50 incoming calls per day, while simultaneously using company software to log inquiries and follow up efficiently
- Oversaw training sessions for new remote team members to familiarize them with company policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Assistant Property Manager/Leasing Consultant
JWilliams Staffing
04.2023 - 05.2024
- Created positive experiences for prospective residents, supporting strong client relations.
- Managed approximately 30 incoming messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Administered tenant applications, deposit handling, and lease documentation accurately and efficiently
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Contributed to various seasonal projects to streamline leasing and improve resident support processes
Administrative Assistant
ITS Conglobal
05.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided document preparation, record-keeping, and general administrative support, prioritizing accuracy and confidentiality
- Maintained inventory of office supplies and records of incoming train shipments
- Coordinated placement of unloaded vehicles to main accurate inventory tracking .
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Administrative Assistant (Hybrid PT)
Marketing Kings LLC
05.2021 - 07.2022
- Delivered high-quality customer service while managing front desk duties in fast-paced environments.
- Coordinated schedules and tracked deadlines for executive team, ensuring timely task completion.
- Managed invoicing and travel arrangements, prioritizing accuracy and client satisfaction in executive interactions.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained inventory of office supplies and placed orders.
Dispatch Manager (Remote PT)
Biscanna LLC
01.2020 - 06.2021
- Adapted quickly to changing conditions while remaining focused on meeting deadlines.
- Supervised 10 delivery driver team members to maintain attendance, morale and adherence to safety policy guidelines.
- Drafted weekly schedules for dispatch personnel based on estimated workloads.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Received new orders, prepared documentation, and assigned personnel.
General Manager
Mikey Likes It Ice Cream LLC
12.2014 - 03.2020
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with vendors, including Red bull, Def Jam, Cinematic Music, and the Museum of Science, to coordinate project requirements and ensure successful partnership outcomes.
Education
College in Journalism -
De Anza College
Saratoga, CA09.2011
High school diploma -
Boynton High School
San Jose, CA06.2009
Skills
- HIPAA
- Office Management
- SSL
- Microsoft Office
- Slack
- Zoom
- Conflict management
- Customer relationship management
- Operating Systems
- Audience Engagement
- Exceptional communication
- Sound Engineering
- Guest interviewing
Timeline
Remote Customer Service Representative
InflectionCX, Inc.
11.2023 - 09.2024
Assistant Property Manager/Leasing Consultant
JWilliams Staffing
04.2023 - 05.2024
Administrative Assistant
ITS Conglobal
05.2022 - 05.2023
Administrative Assistant (Hybrid PT)
Marketing Kings LLC
05.2021 - 07.2022
Dispatch Manager (Remote PT)
Biscanna LLC
01.2020 - 06.2021
Disk Jockey (Night PT)
This is Legion, LLC.
01.2017 - Current
General Manager
Mikey Likes It Ice Cream LLC
12.2014 - 03.2020
High school diploma -
Boynton High School
College in Journalism -
De Anza College
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