Sophie Boyles
Cincinnati,OH
Summary
Dependable employee seeking opportunity to expand professional skill set and contribute to company success. Considered hard-working, ethical, and detail-oriented.
Overview
5
5
years of professional experience
Work History
Server/Take-Out Specialist/Hostess
Red Losbter
09.2024 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bagged and organized take-out orders.
- Took guests orders in the dining room, over the phone, and at the take-out window.
- Served food and drinks in a timely manner.
- Worked to maintain guest satisfaction and ensure guests return.
- Trained new hires to follow restaurant procedures.
- Seated guests in an organized fashion and communicated with staff to keep up to date with wait times.
Server/Hostess
First Watch Daytime Cafe
08.2024 - Current
- Cultivated warm relationships with regular customers.
- Served tables promptly and with kindness to create the best customer experience.
- Buss tables to ensure guests are seated quickly.
- Communicated with coworkers and kept up to date with the iPad to seat guests in an organized fashion.
- Input orders properly to maintain customer satisfaction.
- Explained menu items in detail to guests.
- Worked with allergies to be as inclusive as possible.
Assistent Manager/Buyer
1819 Boutique
02.2024 - 08.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Completed clothing orders based on current trends and sales.
- Cultivated customer relationships to maintain sales.
- Opened and closed the store.
- Completed monthly inventory counts.
- Put away clothing orders and styled windows, walls, and mannequins.
Server
Skyline
06.2022 - 02.2024
- Maintained safe food handling and sanitation standards.
- Processed credit card transactions, gift cards, and cash payments.
- Communicated professionally with customers, colleagues, and management.
- Entered orders into computer systems to communicate with kitchen staff.
- Stocked and organized the kitchen and guest areas
- Oversaw the staff during large parties.
- Addressed customers with friendly greetings and conversations.
- Closed and opened the restaurant.
- Made food orders in the kitchen.
- Prepped food for the day.
- Served guests in the drive through and the dining room.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Certified Trainer
Chipotle
07.2020 - 05.2022
- Completed the weekly inventory counts
- Created a weekly staff schedule
- Worked the grill, line, register, online order station, kitchen prep, and dishwashing
- Helped new hires assimilate into workforce and get up to speed on procedures
- Elevated performance issues and minimized compliance issues by fully training new hires
- Helped managers enforce procedures and protocols with effective training strategies
- Created and acquired training manuals, guides, and course materials
Crew Member
Perfect North Slopes
12.2019 - 01.2021
- Worked the register in the food department
- Assisted in creating daily shift plans
- Worked as a barista in the coffee corner
- Worked as a busser in the main lodge
- Ran the tubing department on weekdays
- Prepped food in the kitchen and served it in a clean and safe environment
Education
Highschool Diploma -
Homeschool
05.2022
Skills
- Food Handling
- Kitchen Prep
- Grill and Fryer Experience
- Sanitation Standards
- Credit Card Transactions and Cash Payments
- Customer Communication
- Order Entry
- Training
- Performance Management
- Compliance Management
- Training Material Creation
- Inventory Counting and Tracking
- Scheduling
- Kitchen Oversight
- Barista Skills
- Staff Oversight
- Customer Engagement
- Quality Control
- Positive Attitude and Professionalism
- Strategic Planning
- Team Support
- Suggestive Selling
Timeline
Server/Take-Out Specialist/Hostess
Red Losbter
09.2024 - Current
Server/Hostess
First Watch Daytime Cafe
08.2024 - Current
Assistent Manager/Buyer
1819 Boutique
02.2024 - 08.2024
Server
Skyline
06.2022 - 02.2024
Certified Trainer
Chipotle
07.2020 - 05.2022
Crew Member
Perfect North Slopes
12.2019 - 01.2021
Highschool Diploma -
Homeschool
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