Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Joanne Jeffrey

Brooklyn,NY

Summary

Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Effective communicator with multilingual proficiency in English and Spanish.

Overview

23
23
years of professional experience

Work History

Prime Shopper

Amazon
Brooklyn, NY
04.2019 - Current
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Verified each item matched order sheet's description.

Dental Receptionist

Kings Dental
Brooklyn, NY
05.2019 - 10.2019
  • Scheduled, rescheduled and cancelled appointments for dental patients.
  • Helped patients complete necessary medical forms and documentation.
  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Completed patient referrals to other medical specialists.
  • Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information.
  • Conducted communications and transactions with patients and visitors to foster positive experience.

City Carrier Assistant

United States Post Office
Queens, NY
08.2016 - 11.2017
  • Planned and cased mail in sequence of delivery for designated route.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Operated vehicles and equipment to transport packages and mail pieces.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.

Key Sales Associate

Ikea Brooklyn
Brooklyn, NY
08.2008 - 06.2016
  • Greeted customers and helped with product questions, selections and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor to maintain a high and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Take an average of 60+ bathroom unit orders weekly
  • Lead by example while mentoring new employees/ assess strengths and suggest suitable training programs
  • Maintain 3+ prime department displays to ensure optimum customer experience/ boost sales and conversion rate.
  • Prioritize tasks given by Dept. Manager and accordingly delegate/verify results/ offer suggestions to improve productivity
  • Ascertain that delegated areas provide visitors with superlative shopping experience by adhering to the Ikea Basic Merchandising Standards with general routines and merchandising.
  • Selecting products for key areas and diligently monitor/record customer behavior and overall sales
  • Place parameters and lead implementation of key seasonal articles with sales margin exceeding 40%.
  • Timely find short term profitable alternatives for premium article with unexpected supply/ quality issues
  • Negotiate for prime space in high traffic areas e.g. cash lanes to highlight new articles with great sales potential
  • Periodically track top 30 sellers over and adjust replenishment point percentage to ensure consistent product flow

Cashier Team Lead

Dunkin' Donuts
Brooklyn, NY
12.2005 - 06.2007
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Monitored areas for security issues and safety hazards.

Cashier

Pathmark Supermarket
Brooklyn, NY
09.2001 - 04.2005
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.

Administrative Assistant

Colon Container Terminal, SA
Colon, Colon, Panama
11.1997 - 08.2000
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Import Export Specialist

Barwil Agencies, SA
Colon, Panama
07.1995 - 10.1997
  • Applied working knowledge of International Trade Compliance in reviews of internal processes, procedures and policies governing import and export rules and regulations.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Insured cargo against loss, damage or pilferage.
  • Coordinated scheduling and booking of weekly transportations.

Education

Associate of Applied Science - Accounting

ASA College
Brooklyn, NY
07.2010

High School Diploma -

Jose Guaedia Vega High School
Colon, Panama
02.1995

Skills

  • Sales proficiency
  • Customer Relations
  • Lift up to 50 pounds
  • Delivery management
  • Product knowledge
  • Data Entry
  • Effective communication
  • Cooperative Attitude
  • Payment Processing
  • Complaint Resolution
  • Account Invoicing
  • Sales and Promotions
  • Adaptable and Flexible
  • Strong Communication and Interpersonal Skills
  • Meeting Sales Goals
  • Retail Metrics and Goals

Languages

Spanish
Full Professional

Timeline

Dental Receptionist

Kings Dental
05.2019 - 10.2019

Prime Shopper

Amazon
04.2019 - Current

City Carrier Assistant

United States Post Office
08.2016 - 11.2017

Key Sales Associate

Ikea Brooklyn
08.2008 - 06.2016

Cashier Team Lead

Dunkin' Donuts
12.2005 - 06.2007

Cashier

Pathmark Supermarket
09.2001 - 04.2005

Administrative Assistant

Colon Container Terminal, SA
11.1997 - 08.2000

Import Export Specialist

Barwil Agencies, SA
07.1995 - 10.1997

Associate of Applied Science - Accounting

ASA College

High School Diploma -

Jose Guaedia Vega High School

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Joanne Jeffrey