SELMA MORALES
Administrative Assistant
Queens,NY
Summary
- Organized and dedicated Administrative Support Specialist with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
1
1
Language
2
2
years of post-secondary education
Work History
Clerical Associate - Level III
New York City Department Of Environmental Protection
Elmhurst, NY
02.2020 - Current
- Under Supervision with latitude for independent judgment perform analyses and review program requests for Leak Forgiveness and disputes of high water bills
- Verify through ACRIS customers writing in are Property Owners, LLC owner, or an approved Representative
- Prepare Letters of Authorization and mail via USPS to Property Owner if the request and account inquiries are made from persons other than Property Owner
- Perform ordinary mathematical computations as required to calculate or determine the accuracy of charges for waste and water usage for large residential, small commercial or mixed-use properties
- Research customer request of inquiry, disputes of high bills, elevated water consumption, Leak Forgiveness Program, and/or to unenrolled MyDEP Accounts
- Maintains records related to water and sewer billing utilizing CIS, and BAPPS.
- Completed clerical tasks such as filing, copying and mailing
- Developed correspondence letters, memos and emails.
- Recognized billing issues prior to escalation and applied appropriate techniques for effective resolution.
Substitute Paraprofessional Teacher
New York City Department Of Education
Brooklyn, NY
09.2016 - 02.2020
- One-on-one or small group instruction as outlined by the teacher
- Reinforcing good behavior through the use of positive behavior support
- Teaching daily living skills such as independent feeding, dressing, and toileting
- Aiding occupational therapists, physical therapists, speech therapists, and adaptive physical education providers during instruction
- Guiding and assisting students in small group instruction settings with class routines and in transitioning from one activity to the next
- Teaching students, under the direction of the teacher in the following areas: recreation, motor, vocational, socialization, and communication
- Assisting students with ambulation within the school premises and on class trips
- Lifting, feeding, toileting, and diapering after receiving appropriate training
- Collecting data documenting student behavior for instructional purposes
- Writing anecdotal information concerning student behavior
- Providing language assistance for bilingual students.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Fostered team collaboration between students through group projects.
- Completed daily reports, meal count sheets and attendance logs.
- Promoted physical, mental and social development using classroom games and activities.
Account Merchandiser
Revlon, Inc
New York, NY
09.2015 - 09.2016
- Manage assigned territory and service client accounts geographically dispersed throughout the Northeast and Northwest Queens territory (travel within a 30-mile radius)
- Develop and sustain business relationships with store management and sales representatives in 30 chain stores, name brands including Rite Aid, Ulta Beauty, CVS, Duane Reade, Walgreens, and three Target stores; ensure servicing of all accounts within agreed timeframes
- Complete resets of product display walls bi-annually; maintain adequate levels of in-stock merchandise for top products; update account inventory system to replenish out-of-stock merchandise
- Stock, clean, and update wall displays; maintain promotional selling areas, order replacement parts; update visual displays aligned with planograms; accomplished assigned work under deadlines and schedules.
- Educated employees on new merchandise during seasonal workshops.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
- Tracked and recapped key item performance.
- Verified products appeared at correct locations in proper quantities.
- Worked with managers and advertising directors to optimize promotions.
- Updated pricing and signage to complete product displays and educate customers.
- Established strong vendor relationships to maintain and support business.
- Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
- Assembled quarter and full-size point of purchase promotional displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Drove client retention, managing engaging merchandise presentation to motivate impulse purchases.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
Merchandiser
Retail Merchandising Services, Inc
Maple Grove, MN
09.2015 - 09.2016
- Maintained client accounts in three regional Target stores in the Northeast Queens region, an assigned territory encompassing Elmhurst, Flushing, and College Point; serviced assigned stores within a 30-mile radius
- Replenished diverse products, merchandise including health and beauty aids, cosmetics, electronics, and home appliances; cell phone brochures and wireless carrier brochures in electronics departments; ensured the proper installation of wireless phone demo walls and displays; restocked pamphlets, flyers, brochures, leaflets.
- Planned and coordinated product availability for advertising and promotion purposes.
- Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Worked with managers and advertising directors to optimize promotions.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established strong vendor relationships to maintain and support business.
- Updated pricing and signage to complete product displays and educate customers.
- Educated employees on new merchandise during seasonal workshops.
Sell Through Specialist/Merchandise Service Coordinator
Franklin Retail Solutions
Boston, MA
02.2012 - 02.2016
- Representing visibility of the best brands in sporting goods, fitness, health, and apparel products
- Maintain an assigned territory encompassing areas of Northeast New York, Northwest Queens, New York City (NYC), Carle Place, and Garden City
- Liaise with business partners and service client accounts in retail establishments including Modell’s Sporting Goods, Recreational Equipment Incorporated (REI), Dicks Sporting Goods, Sports Authority, Macy’s, and Finish Line
- Coordinate and synchronize scheduled visits with store management, internal logistical representatives, vendors, and concerned parties to ensure adherence to schedules, deadlines, and date/time commitments
- Provide training and seminars to sales representatives; facilitate audience-driven presentations; educate store staff on product features, brand benefits, and unique details to convey added value, and differentiate products from competitors
- Compile business reports, correspondence, and account documentation; document visits and conversations, submit quality photography of visual displays
- Build productive business relationships with clients, alliances, and colleagues to accomplish work goals
- Establish a productive rapport and courteous business relationships with clients, merchants, and retailers to build customer loyalty, and meet customer needs, build productive customer relationships, and assume responsibility for customer satisfaction and loyalty.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked closely with NE Regional Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Exceeded goals through effective task prioritization and great work ethic.
- Used Microsoft Word and other software tools to create documents and other communications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Delivered POP and sales signage to customer locations within specific timeframes.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Worked with managers and advertising directors to optimize promotions.
Sample Shipment Coordinator
Axel Plastics
Woodside, NY
01.2011 - 01.2013
- Received and responded to client inquiries for Axel Plastics Research Laboratories (AXEL), industrial mold releases and related products for plastics, rubbers, and urethanes
- Provided part-time office administration and administrative support to two sales managers in the office and while traveling to domestic, international locations or tradeshow
- Responded to telephone inquiries and email communications; fielded calls to appropriate departments, escalated customer concerns to management as required
- Maintained reference libraries; publications, and technical guides, documents including but not limited to technical data sheets and safety data sheets (SDS or MSDS)
- Managed data entry, tracked contacts from trade show leads, and/or internet inquiries; performed a routine follow-up of inquiries
- Maintained customer database, purged companies no longer in business; integrated new and current customers; maintained accurate contact information for clients and MSDS data spanning two years.
- Reported customer feedback to management
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
Field Marketing Representative/Merchandiser
News America
Wilton, CT
01.2010 - 01.2012
- Serviced merchandising programs as assigned by market management, within assigned territory of Northwest Queens
- Removed, installed, and maintained News America Marketing products in community retailers (drug stores, supermarkets, and grocery stores), establishments including Waldbaum’s, Stop-n-Shop, Foodtown, Keyfood, Rite Aid, and CVS; negotiated prime locations for seasonal displays
- Established a productive rapport and courteous business relationships with clients, merchants, and retailers to build customer loyalty, and meet customer needs; built productive customer relationships and assumed responsibility for customer satisfaction and loyalty
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
Volunteer
Habitat for Humanity
10.2012 - 12.2012
- Participated in cleanup efforts to assist Residents of Breezy Point, NY after Hurricane Sandy; worked with members of the community and residents to clean up debris; worked with members of the local Parish to serve meals, dispense toiletries, and deliver hot beverages to residents and National volunteers
- Provided administrative assistance to the local Parish, compiled and sent emails, made phone calls to coordinate services or maintain communications with family members on behalf of residents.
Volunteer, Corresponding Secretary
PTA
01.2010 - 01.2012
- Provided administrative, secretarial, and general office support for the President of the Parent-Teacher Association (PTA); served as the liaison between school principal, administration, and PTA President
- Responsibilities included responding to all email inquiries from parents, vendors, or PTA banking institutions; compiled various office reports and information for statistical reports
- Managed the monthly calendar; provided communications and mailings for all online and/or take-home notices regarding school reminders and upcoming events
- Processed all meeting minutes, timekeeping records, and other documentation per bylaws and school district regulations; organized volunteers for events, maintained databases.
Education
Regents Endorsed Diploma -
High School of Fashion Industries
New York, NY 09.1981 - 06.1985
Fashion Institute of Technology
New York, NYOffice Readiness Series, Microsoft Office 2010 (12 weeks -
Queens Public Library
Corona, NY 05.2016 - 07.2016
Skills
Conference planning
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clerical Associate - Level III
New York City Department Of Environmental Protection
02.2020 - Current
Substitute Paraprofessional Teacher
New York City Department Of Education
09.2016 - 02.2020
Office Readiness Series, Microsoft Office 2010 (12 weeks -
Queens Public Library
05.2016 - 07.2016
Account Merchandiser
Revlon, Inc
09.2015 - 09.2016
Merchandiser
Retail Merchandising Services, Inc
09.2015 - 09.2016
Volunteer
Habitat for Humanity
10.2012 - 12.2012
Sell Through Specialist/Merchandise Service Coordinator
Franklin Retail Solutions
02.2012 - 02.2016
Sample Shipment Coordinator
Axel Plastics
01.2011 - 01.2013
Field Marketing Representative/Merchandiser
News America
01.2010 - 01.2012
Volunteer, Corresponding Secretary
PTA
01.2010 - 01.2012
Regents Endorsed Diploma -
High School of Fashion Industries
09.1981 - 06.1985
Fashion Institute of Technology
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