Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Henry A Smith

Atlanta,GA
Henry A Smith

Summary

PROFILE SUMMARY Competent supply chain professional with twenty years of successful problem solving, managing complex information systems with practical solutions, and professional business acumen while overseeing various logistical processes looking to develop a human resources career while improving the customer experience. Solid record of enhancing revenue via multi-tasking, successful team collaboration, tactical strategy and strategic service initiative.

HIGHLIGHTS OF QUALIFICATIONS Demonstrated ability to generate, retain and revive company client relationship beneficial to forming an alliance. Multi-tasking and prioritizing ability supported by excellence in strategy and great efficiency under time and budgetary constraints. Exceptional organization skills in managing, filing and receiving data properly and documentation of preferences. Results driven and team focused with the ability to understand and apply strategically to produce consistent value. Proven leadership, customer service management, and logistics expertise that add enhancements for company and client without comprising service standards. Hardworking employee enthusiastic about learning human resources field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

16
years of professional experience
1
Certificate

Work History

Doxa Transport LLC

Driver
12.2014 - 05.2023

Job overview

  • Ensure highest level of customer support acting as liaison for top tier clients and company
  • Maintain customer’s relationship and portfolio; update, and record client’s product preferences accordingly
  • Generate daily, weekly and monthly reports plus any changes needed in order to better serve clients
  • Prepare strategic correspondence for positive interaction and feedback with internal and external suppliers to heightened brand significance and strengthen customer preferences utilizing phone, email, and word of mouth communication
  • Create and submit timely, and accurate reports regarding acceptance or no acceptance of new and existing services and products
  • Supervise field sales team and train regarding latest products
  • Perform reviews, and training presentations of new products and services to potential customers
  • Monitor and compare competitor products and services; make suggestions and perform add ons where appropriate.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Minimized liability by consistently following road rules when driving.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.

China Shipping Ltd

Ocean Import Coordinator
09.2011 - 12.2014

Job overview

  • Corporate governance, compartment operation, order fill, and effective leadership to strengthen the company’s overall business strategy throughout KPI
  • Sales, Service, and financial performance to protect and grow long term goals and investment values
  • Ongoing leadership and value that exceed customer expectations
  • Monitor and manage workplace flow and talent
  • Strengthen business relations with customers through outstanding communication, competency, and minimizing insurance claims
  • Meet every growth initiative applying a concise sales strategy and tactical follow of goals throughout Supply Chain.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Liaised with sales department to develop customer-specific import handling procedures to enhance delivery methods and improve customer satisfaction.
  • Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
  • Coordinated and negotiated contracts to facilitate freight movements.
  • Supported import metrics around import functions and drove continuous performance improvements.
  • Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
  • Maintained databases and transmitted US and Canadian Harmonized Tariff Schedule for Product or Service.
  • Assisted compliance department in performing internal audits of processes and systems to facilitate importation and exportation of products.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Prepared and processed import and export documentation according to customs regulations, laws or procedures.
  • Advised customers on transportation options, types of carriers or shipping routes.
  • Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Maintained up-to-date knowledge of US customs regulations and international trade laws.
  • Researched and prepared product cost and trade compliance reviews for clients.
  • Insured cargo against loss, damage or pilferage.

Luxottica Retail

SENIOR SALES CONSULTANT
11.2009 - 09.2011

Job overview

  • Enhanced staff accomplishments and competence through planning, organizing, and delivery; answering technical and procedural questions for customers and less experienced team members
  • Sell multifaceted lenses and eyewear to customers with physician prescribed dosage specifications establishing rapport, demonstrating lenses technical expertise and recommending adequate solutions
  • Maintain relationship with clients by providing key support professionally and genuinely, performing necessary support and recommendations when appropriate to gain other sale opportunities and service improvements
  • Maintain exceptional quality mandates by establishing solid brand initiatives and enforcing organizational standards
  • ACCOMPLISHMENTS
  • Consistently met company standard for growth adding 300% new acquisitions
  • Organized and coordinated workshops on service quality, additional sales, and enhancing market share
  • Successfully retained relationships with new and former customers and grew new business
  • Increased profit margins as a freight broker by 120% each year
  • Leader of a thirty-five-person sales team for a nationwide best in class LTL carrier producing 600,000 in profit over three years

R&L Truckload Services

LOGISTICS SALES COORDINATOR
02.2007 - 11.2009

Job overview

  • Introduced strategic transportation solutions to new and existing customers utilizing successful cold calling and email communication
  • Update client’s data and transactional records on a daily, weekly, and monthly basis
  • Exceeded daily, weekly, and monthly sale quotas by building and maintaining shared understanding of global logistics functions and implementations
  • Conducted credit review of existing accounts and made necessary adjustments
  • Assisted IT department with tracking and tracing, EDI support, consolidation, domestic and Custom’s invoicing and after-hours customer support where appropriate
  • Managed strategic planning and information technology proactively
  • Provided qualitative advice to internal and external departments to aid effective outsourcing support to customers
  • Prepared competent value, experimental expertise and organizational documentation for global sourcing and transportation
  • Handled the tedious responsibilities of coordinating all purchase issues, on time pick up and delivery of goods and supplies including customs clearance, consolidations, warehousing, inventory management and, claims insurance requirements
  • Arranged transportation modes selection requiring intermodal, multi modal, air, and ground transport
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Organized promotional events and interacted with community to increase sales volume.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Facilitated business by implementing practical networking techniques.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.

Education

University of Phoenix
Tempe, AZ

BBA from Supply Chain Management

University Overview

  • Honoree of [Honor Name]
  • Professional Development: [Subject]
  • [Number] GPA
  • Relevant Coursework: [Subject] & [Subject]

William H Murrah High School
Jackson, MS

GED
06.1993

University Overview

  • Honoree of [Honor Name]

Skills

  • Assisting Drivers
  • Quarterly Reviews
  • Adjusting Routes
  • Intuit QuickBooks
  • Service Dispatching
  • Confidentiality Understanding
  • Safe Driving Techniques
  • Defensive Strategies
  • Referral Generation
  • Strategic Planning
  • Traffic Law Observation
  • Corrective Actions
  • Drivers Daily Log (DLL)
  • Transportation Regulations
  • DOT Requirements
  • Logging Information
  • Safety Management
  • GPS and Route Planning
  • Business Management
  • Database Management
  • Safety Standards
  • Conditioning Strategies
  • Resident Satisfaction
  • Personnel Engagement
  • Microsoft Word
  • Time Management

Certification

  • Area of certification Training - Timeframe

Timeline

Driver
Doxa Transport LLC
12.2014 - 05.2023
Ocean Import Coordinator
China Shipping Ltd
09.2011 - 12.2014
SENIOR SALES CONSULTANT
Luxottica Retail
11.2009 - 09.2011
LOGISTICS SALES COORDINATOR
R&L Truckload Services
02.2007 - 11.2009
University of Phoenix
BBA from Supply Chain Management
William H Murrah High School
GED
Henry A Smith