Jessica Roberts

• Managed various federal and state compliance aspects, encompassing licenses and associated documentation.

• Collaborated with sales and operational teams to secure necessary licenses for new facilities within stipulated requirements.

• Processed state license applications and renewals in adherence to applicable regulations.

• Maintained a comprehensive database of licenses and their expiration dates while providing procedural guidance and instructions.

• Oversaw the renewal of state brand registrations and meticulously upheld an up-to-date repository of such registrations.

• Served as principal point of contact for all compliance-related inquiries from staff members.

• Generated monthly data for state and federal reporting requirements.

• Executed the calculation and preparation of OLCC and TTB filings for review by the CFO.

• Guaranteed timely completion and filing of all state and federal compliance documents.

• Maintained custodianship of all physical compliance records.

• Acted as primary administrator for compliance software, handling associated staff inquiries, access requests, and issue resolution.

• Assisted in bond inventory audits and related control procedures.

• Managed complex deposition schedules for court reporters with precision and efficiency, leveraging the CourtPages system.
• Utilized Outlook for email communication, demonstrating adeptness in digital tools, to coordinate deposition, hearing, and meeting schedules with clients and legal assistants.
• Delivered courteous and professional phone and in-person reception while upholding strict confidentiality and a systematic filing system.
• Facilitated travel arrangements for court reporters and coordinated off-site conference rooms, videographers, and other necessary resources for depositions, hearings, and meetings.
• Provided auxiliary support by scanning documents and digitizing files as needed and offering on-site assistance at satellite office locations.
• Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.

• Provided comprehensive support to Client Care Manager in managing client requests and inquiries.
• Effectively coordinated calendar meetings and appointments and actively contributed to client appreciation events and seminars alongside partners and staff.
• Managed and processed client and staff calls and requests and maintained meticulous records of the same.
• Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.