ANDREA LAW
Sebring
Summary
Hardworking Healthcare professional focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Joe DiMaggio Children's Hospital
06.2024 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Engaged with patients to provide critical information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Organized patient records and database to facilitate information storage and retrieval.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
Clinical Triage
Joe DiMaggio Children's Hospital
06.2024 - Current
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
Orthopedic Technician
Joe DiMaggio Children's Hospital
04.2012 - Current
- Migrated data from charts to EPIC EMR software
- Developed medical practice workflows for the implementation of EPIC EMR System
- Team Lead/Clinical Assistant for Concussion and Sports Medicine clinic; Medical Director
- Oversee daily clinical operations
- Troubleshoot clinic and patient situations; handle accordingly
- Inventory supply ordering as needed for several clinics
- Assess patients and report directly to physician
- Treat patients according to physician plan and instruction
- Proficient and safe application of casts, splints and removal of
- Assist in fracture reductions
- Review and educate patients on Pre and post operative care instructions
- Surgical and non surgical wound care
- Order appropriate X-ray per injury or chief complaint
Surgical Assistant
Surgical Associates P.C.
12.2011 - 12.2012
- Followed principles of asepsis, reporting any breaks in aseptic technique and rectifying situation
- Maintained knowledge of and participated in performance improvement activities
- Maintained highest standard of sterile technique during procedure
- Prepared and maintained medical equipment for surgical procedures
- Consulted with patients to determine appropriate course of treatment
- Maintained safe environment for patient, co-workers and self, per hospital policies and procedures
- Collaborated and partnered with Medical Staff and ancillary departments to coordinate patient care
- Prepared cost estimates and justifications for budget recommendations
- Prioritized workload and demonstrated maximum flexibility
- Managed instrumentation and equipment during surgical procedure
- Performed routine duties independently, setting priorities and scheduling work
- Assessed and analyzed student mastery of course and program learning outcomes
- Maintained highest standard of sterile technique and attentive to members of team
- Established rapport with physicians and provided accurate technical and operational recommendations
- Handled customer service inquiries and requests from departments
- Fostered supportive and compassionate environment to care for patients and families
- Assessed comfort and safety measures and provided verbal and tactile reassurances to patient
- Performed minor outpatient procedures such as joint injections and suture removals
- Anticipated needs of surgeon during intraoperative phase
- Followed organizational guidelines for effective hand hygiene
- Maintained patient care supplies, equipment and environment
- Anticipated needs of surgical team on critical and emergency situations
- Performed administrative duties under minimal supervision at highest proficiency level
- Took vital signs including, pulse and blood pressure
- Maintained highest standard of sterile technique and promptly reported any compromise
- Counted sponges, needles and instruments before and after operation per hospital policy
- Provided quality care in compassionate and professional manner
- Placed sterile dressings on patient following surgery
- Demonstrated appropriate knowledge of subject area
- Participated in patient education specific to surgical procedures and post-operative care
- Performed surgical scrubs, gowning and gloving appropriately
- Assembled, set up and handles all surgical instruments in safe manner
- Provided safe and efficient environment for patient
- Built and maintained strong, lasting relationships in assigned accounts to support continued business
- Assembled equipment and assisted medical providers with invasive procedures
Clinical Coordinator
Rothman Institute
10.2003 - 12.2011
- Selected, trained, supervised and evaluated work of support service personnel
- Met with staff and department representatives to discuss training needs
- Facilitated patient flow by preparing patient charts for providers
- Maintained case report forms, charts and documentation
- Conducted Informed Consent process in conjunction with study investigators
- Coded project specific invoices and submitted for approval
- Coordinated office services such as communications and information management
- Provided timely and courteous responses to queries from patients, faculty and sponsors
- Obtained pre-authorizations for patient treatment and medications
- Remained clinic primary contact person for patients and families for entire perioperative continuum
- Maintained confidentiality of patient and proprietary information
- Maintained updated and organized database of patients
- Organized, administered and implemented assigned departmental projects with minimum of supervision
- Promoted hospital and departments customer service
- Followed cleaning, disinfecting and infection control policies
- Navigated computer software such as excel, Microsoft word
- Treated students with fairness, respect and consistency
- Performed periodic clerical administrative duties, including invoice processing and data input
- Communicated with participants and physicians when appropriate
- Took action to proactively identify and resolve patient needs
- Demonstrated effective use-of-self in coaching, training, facilitation and process improvement leadership
- Supported clinicians' coordination of patient care
- Prioritized and organized workload to meet needs of physicians, patients, staff and unit
- Obtained medical records from primary care physicians
- Anticipated and identified problems, consider alternatives
- Ascertained patient's chief complaint and notes in progress notes
- Maintained confidentiality in matters of agency operations, personnel and clients
Education
Medical and Surgical Assistant -
Delaware Valley School of Medical and Surgical Assistants
Philadelphia, PaNo Degree - Orthopedic Technology
ASOP
American Society Of Orthopedic Professionals Skills
- Electronic Health Records
- Tele-Health Administration
- EPIC Super User
- Citrix Administration
- Management
- Patient triage
- Splinting
- Casting
- Brace application
- Surgical Support
- Direct Patient Care
- Injections
- Ultrasound Guided injections
- Office Procedures
- Education And Training
- Appointment Policies And Procedures
- Dressing Changes
- Charting
- Customer Service excellence
- Registration management
- Medical coding
- Intake assessment
- Multitasking and organization
- Friendly and outgoing
- Quality assurance
- Financial procedures adherence
- Team leadership
- Appointment scheduling
- Relationship building
- HIPAA compliance
- Data entry
- Customer service
- Problem-solving
- Post-discharge care coordination
- Call screening
- Verbal and written communication
- EMR updating
- Records maintenance
- Team collaboration
- Medical terminology
- Customer follow-up
- Complaint processing
- Referral coordination
- Eligibility determination
- Phone and email etiquette
- Patient registration
- EMR
- Conflict resolution
- Patient education
- Process improvement
- Insurance verification
- Electronic health records
- Regulatory compliance
- Registration and admissions
Certification
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
- HIPAA Compliance Certification – Various Providers.
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
Timeline
Patient Access Representative
Joe DiMaggio Children's Hospital
06.2024 - Current
Clinical Triage
Joe DiMaggio Children's Hospital
06.2024 - Current
Orthopedic Technician
Joe DiMaggio Children's Hospital
04.2012 - Current
Surgical Assistant
Surgical Associates P.C.
12.2011 - 12.2012
Clinical Coordinator
Rothman Institute
10.2003 - 12.2011
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
- HIPAA Compliance Certification – Various Providers.
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
Medical and Surgical Assistant -
Delaware Valley School of Medical and Surgical Assistants
No Degree - Orthopedic Technology
ASOP
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