Patricia Kipers
Weatherford,TX
Summary
Dynamic business leader with a proven track record at Eastwind Home Repair & Remodeling, excelling in customer relations and financial management. Cultivated strong client relationships, driving repeat business and referrals. Skilled in operations management, I empowered teams to enhance performance and achieve company goals through effective communication and strategic planning.
Overview
25
25
years of professional experience
Work History
Owner/President
Eastwind Home Repair & Remodeling
01.2010 - 05.2021
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Owner/ President
Eastwind Property Management
01.2010 - 05.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Operations Manager
All American Enterprises
03.1996 - 12.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Education
Chadron High School
Chadron, NESkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Business management
- Business planning
- Project estimating
- Staff management
- Financial management
Timeline
Owner/President
Eastwind Home Repair & Remodeling
01.2010 - 05.2021
Owner/ President
Eastwind Property Management
01.2010 - 05.2021
Operations Manager
All American Enterprises
03.1996 - 12.2009
Chadron High School