Tyler Nugent
Green Bay
Summary
Driven Account professional with a track record at AmeriLux, excelling in client relations and customer satisfaction. With a knack for relationship building and account development, I effectively resolve escalated issues, enhancing customer loyalty and retention. Committed to achieving goals while fostering team first mindset and collaboration in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Account Manager
AmeriLux Family of Companies
09.2023 - Current
- Increased customer satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable customers while maintaining positive relationships with all parties involved.
- Regularly updated data within the CRM and manual shipping tracker to make sure that everything stayed on schedule.
- First year of employment worked within logistics and successfully created new customer relationships as a business development specialist.
Ticket Sales Intern
Boomerang Management/Green Bay Rockers
05.2023 - 08.2023
- Supported marketing initiatives by promoting upcoming events and special offers to potential customers/fans during interactions.
- Ensured seamless coordination between departments by aiding in communicating relevant information regarding ticket availability or special requests from patrons promptly.
- Demonstrated flexibility in accommodating last-minute changes to event details or ticketing requirements, ensuring customer satisfaction remained a priority throughout the process.
- Assisted in on-field promotions to increase fan engagement and create a better atmosphere throughout the ballpark.
- Continued to maintain the venue by making sure everything was in good order before, during, and after games.
Athletics Recruiter
St. Norbert College
03.2021 - 05.2023
- Made phone calls to recruits in an effort to increase interest in the college.
- Coordinated schedules to arrange recruiting visits between myself and coaches.
- Developed and implemented plans to improve recruitment process, thus driving up interest in quality recruits.
Server
Rosati's Pizza
07.2018 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
BBA - Marketing
St. Norbert College
De Pere, WI05-2023
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Goal oriented
- Customer satisfaction
- Account development
Timeline
Account Manager
AmeriLux Family of Companies
09.2023 - Current
Ticket Sales Intern
Boomerang Management/Green Bay Rockers
05.2023 - 08.2023
Athletics Recruiter
St. Norbert College
03.2021 - 05.2023
Server
Rosati's Pizza
07.2018 - 04.2023
BBA - Marketing
St. Norbert College
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